Account Coordinator

Job Title: Account Coordinator

Location: Remote in Toronto

About Zen Educate:

Zen Educate is a technology company that matches schools with temporary educator staff. Our mission is to change the world of education recruitment. Schools spend over $9bn a year on temporary educators, with over $2bn per year of that spent on fees that take money out of the education system. By leveraging the latest technology, we purpose built a platform that helps schools to pay less while educators earn more.

We want students to have access to the best education possible, and we go the extra mile to find, onboard, match, and coach incredible educators that deeply care about their students. We wake up every day on a mission to care more. We care more about our schools. And we care more about our educators. This is your chance to make a difference and join a high growth tech startup on the ground floor. We are a collaborative company, and the career growth opportunities are endless if you are someone willing to dive in, be entrepreneurial, and do whatever is needed to get the job done. We are passionate about learning and development, and will invest in both your personal and professional growth.

If this is your first account management/customer service/sales job, we still want to hear from you! This is a wonderful opportunity to get your foot in the door with a tech company and gain skills that will unlock exciting new doors for you in your career. We have recently raised our Series B funding of $37mil, the largest round in European EdTech this year. This is an exciting opportunity to make a difference and be part of a high growth start-up that is expanding rapidly in the UK and US markets!

About the Role:

As a vital and dynamic part of our US School Success team, you'll play a critical role in ensuring exceptional service and undisrupted student learning for our school partners and educators. You'll be the first line of defense for urgent morning-of requests and educator absence backfills, bringing strategic thinking and consistent energy to every challenge. Your efforts will focus on building strong relationships, actively identifying and securing more opportunities for Zen to fill, directly impacting crucial classroom coverage. This is a fast-paced, high-volume position demanding a blend of urgency, relationship-building, and proactive problem-solving to meet the evolving needs of both schools and educators.

What You'll Be Doing:

Morning Request & Absence Management:  

Serve as the primary point of contact for urgent morning-of requests and backfilling absences, actively working to find coverage and managing the process from initial notification to confirmed placement.

Relationship Building & Opportunity Identification: Proactively build strong relationships with school partners to identify and secure additional days and absences for Zen to fill.

Account Manager Handoff & Support: Each morning, provide Account Managers with updates on all follow-up items needed and accomplishments from the previous day, ensuring a seamless transition and continued growth for the partnership.

Educator Support & Activation:

-Communicate daily with onboarded educators, guiding them into their first long-term or daily subbing role.

-Engage with educators in active roles to gather feedback, ensure satisfaction, and problem-solve any issues to promote retention or new placements.

-Provide coaching to educators, focusing on leveraging product features to scale and automate processes.

School Partner Support & Growth:

-Provide responsive, central support for all school partnership stakeholders.

-Contribute to the management and growth of our US school partnerships by supporting the generation of paraprofessional and teacher roles.

-Assist in upselling Zen products and services.

-Report on key trends and feedback from schools, collaborating with our Product team to implement improvements.

How You'll Succeed (Our Team Principles in Action):

Own Every Outcome: You'll take full responsibility from the first request to final coverage, whether for a same-day absence or supporting an educator's first week. This means double-checking notes, following through proactively, and ensuring no detail is missed.

Move Fast, Think Smart: You'll act with urgency, especially for same-day needs, but always prioritize strategically. This includes favoring top educators, timing communications thoughtfully, and using clear messaging to reduce confusion for schools and substitutes.

Communicate to Build Trust: You'll maintain clear, timely, and consistent communication to build trust. Keep schools informed, educators supported, and internal teams aligned with every message adding clarity.

Deliver with Quality and Care: You'll focus on details, ensuring accurate notes, complete role descriptions, and thoughtful handoffs to avoid rework. Your high-quality execution will prove our reliability to both schools and educators.

Empower Educators and School Admins, Elevate the System: You'll help new educators and school admins succeed by promoting platform tools, reducing manual work, and setting clear expectations. Your efforts will activate our users and strengthen Zen's scalability.

What We're Looking For:

-A coachable individual who thrives on feedback, bringing enthusiasm, and an eagerness to learn daily.

-A resilient self-starter who enjoys being resourceful and thinking like an entrepreneur to achieve goals.

-A positive team member who uplifts colleagues and celebrates collective successes.

-An empathetic, customer-service oriented person who deeply cares about and understands others' needs.

-A passion for the education sector and companies that create positive social impact.

-Experience in sales, partnerships, account management, recruitment, or education is a plus.