Site Reliability Engineer (Systems Engineering)

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. We are hiring a Senior Site Reliability / Gitops Engineer to our Information Systems (IS) team. This role is an opportunity for an "automation-first" senior technologist with a passion for Linux to build a career with Canonical and drive the success with those leveraging Ubuntu and open source products. If you have experience of IT operations automation, Infrastructure as Code and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.

The IS team at Canonical supports and maintains all of Canonical's IT production services. As an Senior SRE & Gitops engineer you'll be in a unique position to drive operations automation to the next level, both in our own private clouds as well as in the public clouds. We do this by utilizing the best of open source infrastructure as code software, software development practices such as CI/CD pipelines, and Canonical's leading products for software operation automation.

This is done by submitting bugs (and sometimes writing pull requests) and collaborating on design and implementations with other teams within the company.

You'll be part of a global team of SREs that work together and support each other to provide the best possible services to our company, Canonical's customers and the Ubuntu Community.

As a Senior Site Reliability / Gitops Engineer you will

Drive the development of automation, Gitops in your team as an embedded tech lead

Automate software operations for re-usability and consistency across private and public clouds, taking into consideration the complexities of distributed systems

Maintain operational responsibility for all of Canonical's core services, networks, and infrastructure

Develop skills in troubleshooting, capacity planning, and performance investigation, Setting up, maintaining and using observability tools such as Prometheus, Grafana, and Elasticsearch; design, implement and maintain monitoring and alerting for various systems and services

Provide assistance and work with globally distributed engineering, operations, and support peers

Be given uninterrupted development time to focus on larger projects and automation of manual tasks

A modern view on hosting architecture, driven by infrastructure as code across both private and public clouds.

Python software development experience, with large projects

Practical knowledge of Linux networking, routing, and firewalls

Affinity with various forms of Linux storage, from Ceph to Databases

Hands-on experience administering enterprise Linux servers

Bachelor's degree or greater, preferably in computer science or related engineering field

Able to communicate clearly and effectively in English over email, chat, video or voice calls and in-person

Motivated and able to troubleshoot from kernel to web, and willing to ask others when appropriate

A willingness to be flexible and able to learn new things quickly

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We balance our programs to meet local needs and ensure fairness globally.

Personal learning and development budget of USD 2,000 per year

Annual holiday leave

Maternity and paternity leave

Opportunity to travel to new locations to meet colleagues

Priority Pass and travel upgrades for long-haul company events

As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Diversity of experience, perspectives, and background create a better work environment and better products.