Remote Account Director/Client Services

Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.
We're a fast-growing public company where no one is a bystander. We work together to ensure our clients understand this new world of advertising, make the best possible decisions to support their own goals, and drive advertiser interest and engagement across the board.
The successful candidate will be a vital link between our clients and Roku’s campaign delivery teams, which requires someone with a passion for data, process, and customer success and will enjoy aligning closely with other cross-functional groups. You will help the sales team maximize strategic solutions, which directly impact our ability to deliver and exceed on client’s marketing and advertising objectives. This position requires strong communication skills and attention to detail in a fast-paced sales environment. As we look to grow our advertising strategy within Canada, you will be excited to play a key role in translating customer advertising objectives into data-driven, effective advertising packages.
This role is eligible for equity awards and incentive compensation/commissions.
This posting is to fill a vacancy on our team, unless otherwise noted. This role is eligible for health insurance, life insurance, disability benefits, parental leave, wellness benefits, and paid time off. As an Account Manager, you will work to support the Canadian ad sales team. Account Management team members at Roku are involved in each step of the sales cycle, from planning & presale to launch, execution, reporting & billing, serving as the lead day-to-day POC for advertiser/ad agency relationships on campaign management
Pro-actively manage renewal for current clients
Frequent monitoring & reporting campaign status to key stakeholders –including external and internal campaign updates, recaps & useful insights, screengrabs, and video captures
Serve as the liaison between the client, Roku creative services, and ad operation teams –support Roku best practices & ad guidelines on design and approach for assets
Present insights, data & campaign metrics during client meetings
Support Roku billing efforts for our clients from invoice to payout
3+ years’ experience in account management/client services at an ad tech company or media planning at an agency

• Experience in display and video advertising with a premium publisher or agency, programmatic video executions and workflows, working in or trading within DSP platforms, and report creation and interpretation via Salesforce, Excel, PowerPoint & Looker
• Strong desire for collaboration, creative brainstorms, and proactive client engagement
• Familiar with commercial digital ad serving tools for video and display
• Analytical, project management, deadline-drive, and process-oriented personality
• Located in Toronto and committed to a hybrid office policy

#Roku fosters an inclusive and collaborative environment where teams generally work in the office Monday through Thursday. Fridays are generally flexible for remote work, except for employees whose specific roles or assigned office location require five days' a week attendance.

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. For details specific to your location, please consult with your recruiter.

We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.