IT Support Specialist (Full time)
$45k - $55k per yearVoyago
Voyago is currently hiring a Full-Time IT Support Specialist for an existing vacancy in London, Ontario.
Reporting directly to the IT Manager, this role supports the day-to-day IT operations through the IT Helpdesk.
Please note: this role is not remote and does require you to be onsite in our London Ontario office.
Monitor Help Desk for tickets assigned to the queue and process first-in first-out based on Priority
Serve as the first point of contact for internal customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Follow-up and update internal customer status and information
Pass on any feedback or suggestions by internal customers to the appropriate internal team
You posses a College diploma or equivalent in IT related field
You have advanced experience with Windows OS environment, Microsoft 365 and its suite of applications (Teams, SharePoint and etc.)
Android & iOS)
You bring strong technical knowledge, analytical and problem-solving skills
You can provide a clean criminal record search
You have exceptional customer service skills
Monday to Friday; After hours on-call rotation.
We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
We focus on innovation and sustainable environmental initiatives
We support the development, work-life balance and well-being of our employees
We build a supportive corporate culture that encourages diversity and enables our people to flourish.
We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
We offer our employees opportunities to build their own experience within a local, global Group.
Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.
Voyago Transdev’s Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.
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