Junior Office & IT Coordinator

Trackunit is a fast-growing company and a leading supplier of IoT solutions, operating out of many offices worldwide. Trackunit specializes in digital solutions that connect machines, people, and systems in the global construction industry. The construction industry is the least digitalized industry of all. This lack of digitalization has left construction far behind a global economy on the rise and placed the industry as one of the least productive industries too.

We’re looking for a highly organized, people-oriented Junior Office & IT Coordinator to keep our London, Ontario office running smoothly. This is an in-person role that combines day-to-day office and facilities management with front-line IT support. You’ll be the first point of contact for anyone walking through the door, receiving a delivery, or submitting a help desk ticket — and you’ll coordinate the right people and resources to get things resolved.

You won’t be expected to fix a leaky tap or rebuild a laptop yourself. Instead, you’ll manage contractors, triage IT requests, and handle basic tickets using established runbooks. The office supports approximately 30 onsite staff across two floors.

What’s in it for you?

• A place in an agile growth SaaS business , with possibilities to grow internally in the company. We are moving quickly, so fasten your seat belt and prepare to adjust. Back in 2020 we were 150 employees at Trackunit and we have just passed 450 employees.

• International environment with regular check-ins and social events across teams, departments and borders.

• We take your personal and professional development goals seriously and we support them through training, coaching and mindfulness as well as with an open feedback culture to enable you to identify your strengths and opportunities. We do this by touching upon your impact on our triple focus: impacting yourself, impacting teams/relations and impacting the organisation/strategy.

• Flexibility and hybrid working is not just a cliché to us or something we state in a job posting. We do offer you a flexible setup and believe that you best can structure how your routines look like. And once you have chosen how you work best, let us know what you need: we got you covered with the IT equipment you need for your work.

• Turning the Tide. At Trackunit, we aim to create and contribute to an inclusive workplace. And this priority starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. We only assess candidates on their qualifications and merit. Learn more about TIDE and other DE&I initiatives here.

Who are you ideally?

• 1–3 years of experience in an office coordination, facilities, or IT support role.
• Comfortable working with IT or Customer Service systems at a basic level — you can follow a runbook and aren’t intimidated by a ticketing system.
• Strong organizational skills with the ability to manage multiple priorities across facilities and IT tasks.
• Excellent communication skills — you’ll interact with technical engineers and non-technical staff alike.
• Proactive and self-directed; you notice what needs doing before being asked.
• Comfortable with standard business tools (email, Slack, office productivity software).

Nice to Have

• Experience with Okta or other identity and access management platforms.
• Familiarity with ticketing systems (e.g., Jira Service Management, Freshservice, Intercomm or similar).
• Experience with inventory tracking tools.
• Exposure to a SaaS or technology company environment.
• Any relevant certifications (e.g., ITIL Foundation, CompTIA A+, or Facilities Management).

Don't meet every single requirement? No worries - this is what we're looking for ideally, but if you're super excited about this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply.

Primary responsibilities

Office & Facilities Coordination

• Serve as the primary point of contact for the office — greeting visitors, accepting deliveries, and managing incoming and outgoing mail.
• Coordinate contractor and vendor visits for building maintenance issues (plumbing, HVAC, electrical, elevator inspections, cleaning services, etc.).
• Schedule and track preventive maintenance for building systems and office equipment.
• Manage office supplies, kitchen stock, and common-area upkeep.
• Liaise with the building’s property management company on lease-related maintenance and shared services issues.
• Support onsite health and safety requirements, including first aid supplies, fire extinguisher inspections, and emergency procedures.
• Coordinate meeting room setup, furniture moves, and minor office reconfiguration as needed.

IT Support (Tier 1)

• Triage incoming IT support tickets, categorizing and routing them to the appropriate IT administrator.
• Resolve basic IT tickets independently using documented runbooks (e.g., password resets, MFA enrolment, peripheral replacements, basic Okta access requests).
• Manage IT asset lifecycle logistics — receiving, tagging, deploying, collecting, and shipping hardware (laptops, monitors, peripherals).
• Coordinate the return of equipment from departing employees.
• Escalate complex or non-runbook issues to IT administrators with clear notes and context.

General

• Identify opportunities to improve office operations and IT support workflows.
• Support ad-hoc projects as directed by the IT Director or IT Team Lead.

Salary

The Junior Office & IT Coordinator position is currently open at Trackunit . The base salary hiring range for this role is $60,000–$70,000 per year , depending on experience and qualifications.

Once in the role, successful candidates will have the opportunity to progress through the full salary range based on performance and development over time. This range reflects base salary only and does not include additional elements of our total rewards offering, such as our remote work policy, health benefits, retirement savings, and other rewards.

Our hiring process

Don't waste your time on writing the best possible cover letter for the job. We want you to create an impact that matters, and that's not in the cover letter.

• Initial phone conversation with a colleague from our People & Talent team to get to know each other a bit better.

• Virtual meet and greet. Meet with Andrea Morrow

• Assignment-specific interview. We want you to get an insight into some of the concrete work tasks or projects related to the role. You will be given a case to prepare prior to the interview, and at the interview, you will present the case to relevant colleagues from across Trackunit, who you’ll also work closely with in the job.

• Offer presentation and walk-through. We’re lucky to have you!

The question is: Are you in?

Trackunit is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, colour, religion, national origin, age, sex(including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.

Trackunit also prioritizes providing reasonable accommodations for qualified people with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let our People & Talents team know.