People & Culture Coordinator

About PSD Citywide

Ready to make a real impact on communities across North America?

PSD Citywide isn't just a software company; we're transforming how Local, First Nations, and Regional Governments achieve success and build sustainable futures for their communities. As a recognized leader in Enterprise Asset Management, maintenance management, and planning solutions, we provide cutting-edge software and expert advisory services that improve infrastructure and public services.

Why join us? We are a "Fun-clusive" organization! This means we intentionally foster a supportive and engaging culture where your contributions are celebrated, your skills are rewarded, and your career growth is encouraged.

Ready to influence change? Bring your expertise in technology and data to our team and directly shape how local governments improve service delivery. Apply now!

Our team thrives on collaboration, innovation, and making a difference. As we continue to grow, we're looking for a People & Culture Coordinator to fill an existing vacancy and join our People & Culture Department
in a hybrid role - working in office at our downtown London Office will be required every Thursday. If you're passionate about technology, problem-solving, and helping businesses maximize their potential, we want you to be a part of our team!

Compensation Range: 55-65K

Reporting to the People & Culture Manager, the People & Culture Coordinator plays a key role in supporting day-to-day People & Culture operations across the organization. This role is ideal for someone who enjoys working with people, processes, and data accuracy, and thrives in a fast-paced, collaborative environment.

The Coordinator will support a variety of HR functions including orientation and onboarding, payroll processing, employee records management, health & safety administration, and general HR coordination. The successful candidate is highly organized, detail-oriented, customer-focused, and passionate about creating a positive employee experience while ensuring operational excellence and compliance

What we offer

• Competitive Compensation: We offer competitive salaries that recognize your skills and experience
• Wellness Coverage: Enjoy a comprehensive health and wellness benefits package that keeps you and your family secure and healthy
• Flexible Working: Work where you thrive! Enjoy remote work flexibility (specific regional options apply) while staying connected to our supportive team
• Work-Life Balance: Benefit from Flex Hours to manage your personal life and Paid Time Off (PTO) so you can fully recharge
• Unwind Early: Say hello to summer with our popular Summer Fridays—shorter work weeks to help you kick-start the weekend
• Culture & Community: Participate in fun social events (both virtual and in-person) and contribute to charity initiatives as part of our community focus
• Career Growth: Our Career Framework provides clear, structured paths for growth and ongoing learning, ensuring you reach your professional goals

Job Duties & Responsibilities

HR Administration & Employee Support

• Serve as a first point of contact for employee questions related to HR programs, policies, benefits, and procedures.
• Support day-to-day People & Culture operations and administrative activities.
• Prepare HR documents including employment letters, onboarding packages, policy acknowledgements, and employment changes.
• Assist in coordinating employee lifecycle activities including new hires, transfers, promotions, leaves, and offboarding.
• Maintain confidentiality and professionalism when handling sensitive employee information.
• Develop human resources solutions by collecting and analyzing information; recommending courses of action
• Complies with Canadian & USA legal requirements by studying existing and new legislation while anticipating legislation

Recruitment, Orientation & Onboarding

• Coordinate and facilitate new hire onboarding and orientation processes.
• Prepare onboarding schedules, system access requests, and required documentation.
• Partner with hiring managers to ensure a smooth and engaging onboarding experience.
• Track completion of onboarding tasks, training, and probationary milestones.
• Support recruitment activities as needed

Payroll & Benefits Administration

• Accurately process and manage payroll for all employees, ensuring compliance with relevant laws and regulations.
  • Both Canadian & USA payroll administration
• Maintain payroll-related records including employee changes, time-off tracking, and benefit deductions.
• Assist with benefits and RRSP administration including enrollments, changes, and employee inquiries.
• Maintain payroll records, and resolve any payroll-related discrepancies or issues
• Prepare HR and payroll-related reports, supporting internal tracking and reporting requirements, as well as supporting data for finance & accounting reporting requirements.

Employee Records & HRIS Management

• Maintain accurate employee records and HRIS data with a high level of attention to detail.
• Conduct regular audits to ensure data integrity and compliance with internal policies and legal requirements.
• Generate HR reports, metrics, and analytics as required.
• Support continuous improvement of HR processes and systems.

Health & Safety Coordination

• Maintain the administration and coordination of the company's health & safety program.
• Maintain health & safety records, training logs, and incident documentation.
• Coordinate required safety training and support workplace compliance initiatives.
• Support investigations, reporting, and follow-up related to workplace incidents when required.

Culture & Employee Experience

• Support employee engagement initiatives, events, wellness activities, and recognition programs.
• Help foster a positive, inclusive, and employee-focused workplace culture.
• Contribute ideas to improve employee experience, communication, and HR processes.
• Participate and organize employee community initiatives, including assisting social and outreach initiatives.
• Other duties as required.

Qualifications

• Post secondary degree or diploma in Human Resources.
• 1-2 years of work experience in a direct Human Resources role
• Exposure to payroll environments in Canada and/or the U.S.
• Working knowledge of HR practices, employment standards, and payroll processes.
• Experience with HRIS and payroll systems is considered an asset.
• CHRP designation or working toward designation is considered an asset.
• Strong attention to detail with the ability to manage and verify data accurately.
• Excellent organizational and time management skills, with the ability to handle multiple priorities.
• Strong communication and interpersonal skills, with a service-oriented mindset.
• High level of discretion and ability to manage confidential information.
• Ability to analyse and present information in such a way that it is understood by everyone within the organization.
• Experience with full cycle recruitment an asset
• Experience using ADP and Payworks is an asset.

What Success Looks Like

• Employees receive a positive and seamless onboarding experience.
• Payroll and employee data are maintained accurately and on time.
• HR processes are organized, efficient, and compliant.
• Employees feel supported through responsive and professional HR service.
• Health & safety administration is well-coordinated and up to date.

The Candidate Journey

Resume Review: Once you apply, an actual person will review your resume and we are committed to getting back to you with a response.

Phone Interview: PSD's People and Culture team will connect with you to learn about your experience and discuss the role further. They'll also give you an understanding of what the interview process involves, along with an estimated timeline.

Virtual Interview: Depending on the position, there will be one or two interviews with the Hiring Team that will include questions related to your skills, work experience, values and goals. We provide the opportunity to meet with a wide range of staff members so you can learn more about life at PSD Citywide.

Offer/Feedback: The Hiring Team will debrief and make a decision within a few days of your final interview. If successful, your Recruiter will present you with a verbal offer, followed by a formal offer letter via email. If the timing was not right for this particular opportunity, we will connect with you and provide feedback.

PSD Citywide is committed to ensuring equal access and participation for people with disabilities. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility.

We are committed to accommodating people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. Should you require any accommodation, please indicate this when you apply, and we will work with you to meet your accessibility needs.

PSD Citywide may use Google Gemini to assist with recruitment note taking during the hiring process. While we incorporate select AI features to enhance process efficiency, we remain committed to human-led decision making. All AI-generated outputs are subject to human review to ensure accuracy and fairness.