Information Systems Support Technician

Information Systems Support Technician

Job Status: Permanent, full-time
Compensation: $33.35 (starting) to $40.58 per hour
Hours of Work: 35 hours per week
Benefits: Comprehensive Group Benefits, Pension Plan (OMERS) and Vacation package;
Free access to UTRCA Conservation Areas (Fanshawe, Pittock and Wildwood)
Number of Positions: 1 new vacancy
Location: 1424 Clarke Road, London
Application Closing Date : July 1, 2026

At the Upper Thames River Conservation Authority (UTRCA), our mission is Communities engaged in a healthy, resilient environment . We work in partnership with the 17 municipalities within the Upper Thames River watershed, whose appointed representatives bring both urban and rural perspective to our Board of Directors. Together, we shape policies and programs that reflect the needs of our communities and support the long-term health of our watershed.

We focus on five key areas:

• Protecting people and property and supporting safe development 
• Delivering landowner stewardship
• Providing natural spaces and recreational opportunities
• Making science-based decisions
• Empowering communities and youth.

The Upper Thames River watershed spans approximately 3,421 square kilometers and includes predominately rural landscapes, as well as the urban centers of London, Stratford, and Woodstock. We serve a diverse population of approximately 600,000 residents. Our Conservation Areas offer outdoor recreational opportunities that welcome people of all ages and backgrounds, helping to educate visitors and share conservation messages that support the health of our watershed.

As a member of our team, you will support our mission by contributing your skills, knowledge, and experience to meaningful work. We believe diverse perspectives make us stronger and are committed to creating a collaborative, inclusive environment where people feel supported, respected, and encouraged to do their best work together. If this opportunity aligns with your experience and interests, we invite you to apply. 

Position Summary
The Information Systems Support Technician provides front-line technical support for UTRCA staff by responding to, triaging, and resolving both information systems (IS) and information management (IM) service requests. This position is responsible for diagnosing and troubleshooting workstation hardware, software, Microsoft 365 tools, mobile devices, IP voice phones, and network connectivity issues with users in the office, working remotely, or in the field.

Responsibilities

• Act as the first point of contact for IT (IS/IM) support, handling and triaging service requests.
• Troubleshoot and resolve issues across devices (desktops, laptops, mobile, peripherals) and Microsoft 365 applications.
• Support user onboarding, account setup, workstation preparation, and field staff mobile/connectivity needs.
• Install, configure, and maintain hardware, software, and approved tools while supporting asset inventory and lifecycle tasks.
• Assist with SharePoint and information management, including document organization, permissions, and user support.
• Escalate complex issues with clear documentation, maintain knowledgebase content, and report recurring problems with improvement suggestions.
• Provide support for meeting technology, telephony, and basic software updates/patching under guidance.
• Deliver strong customer service, contribute to documentation/training materials, and participate in IT projects and deployments.

Qualifications and Experience

• Completion of a post-secondary program in an IT-related field (e.g., computer science, computer programming, computer systems technician, or network administration).
• Industry certifications such as CompTIA A+, Network+, Microsoft 365, or equivalent training are considered an asset.
• 1–3 years of client-facing technical support experience, providing assistance in person or remotely.
• Strong experience supporting end-user devices (desktops, laptops, mobile devices, printers), including setup, configuration, and basic troubleshooting.
• Proficiency in Microsoft 365 and Office applications, with solid knowledge of Windows (10, 11).
• Familiarity with help desk/ticketing systems; experience with Active Directory, Group Policy, or endpoint tools is an asset.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly and build strong working relationships.
• Strong problem-solving, analytical, and troubleshooting skills, with sound judgment and the ability to handle routine issues independently.
• Self-motivated and able to manage multiple priorities, adapt to changing workloads, and maintain a commitment to continuous improvement.
• Able to travel between UTRCA locations as required.

Certifications, Memberships, Licenses

• Valid Ontario Driver’s License

Background Check Requirements

• Successful candidates will be required to provide a Criminal Records and Judicial Matters (CRJMC) police check prior to commencement of employment.

Apply Now!
Qualified candidates are invited to apply by July 1 , 2026 at 11:59pm to be considered for this opportunity.  Please submit your cover letter and resume to the UTRCA, in confidence, via:

E-mail: [email protected]
Mail: 1424 Clarke Road, London, ON, N5V 5B9

Please indicate the position title “IS Technician” in the subject line of your email. We thank all individuals who expressed interest in this role. Please note, only those selected to move forward in the interview process with be contacted. 

We are committed to providing a diverse, inclusive, and equitable work environment that is free from discrimination and fosters belonging.  We encourage and welcome applications from qualified members of the four designated groups, and persons of any sexual orientation, gender identity, or gender expression.

Accommodation is available and will be provided in all aspects of the hiring process as required under the Accessibility for Ontarians with Disabilities Act (AODA), Integrated Accessibility Standards Regulation and as request by applicants.  Should you require accommodation in making an application, please contact UTRCA by phone at View phone number on knighthunter.com or at the email address above. 

Personal information collected in relation to the recruitment process is collected under the authority outlined in the Conservation Authorities Act R.S.O. 1990, c. C.27, s. 18 (1) and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to: General Manager, Upper Thames River Conservation Authority, 1424 Clarke Road, London, ON N5V 5B9, View phone number on knighthunter.com.