Hotel Front Desk Agent – Summer Job Description Template
Our company is looking for a Hotel Front Desk Agent – Summer to join our team.
Responsibilities:
- Assist with the check-in and check-out of groups and tours;
- Ensure all guest requests are handled quickly and efficiently;
- First point of contact for most guests arriving to the mountain. As such, provides a welcoming and friendly first impression;
- attend any SSM sponsored community events;
- Meet and exceed the needs of our customers through the efficient and smooth operation of the front desk;
- Offer referral for services and handle requests for information;
- Handle and store luggage;
- Assist other departments as required;
- Ensure that the standards of SSH are upheld at all times;
- Ensure all arrivals handled by the Front Desk Team are processed quickly and efficiently;
- Ensure that all calls/emails are followed up within 48 hours.
Requirements:
- Ability to speak a second language is an asset;
- Ability to use a variety of computer applications;
- Previous experience in customer service is an asset;
- Professional attitude;
- Administrative skills;
- Working knowledge of the facility, services and local area;
- Excellent Communication skills;
- Good organizational skills;
- A secondary school diploma is required;
- Cash handling experience is an asset;
- Post-secondary training in tourism or hotel management is an asset;
- Time management skills.