Customer Service Advisor in Web Solutions Job Description Template
Our company is looking for a Customer Service Advisor in Web Solutions to join our team.
Responsibilities:
- Suggest solutions to customers in close collaboration with the support and sales department;
- Perform audits on account statements, orders, invoices, and other daily administrative tasks;
- Respond to billing, retention, and customer service requests by phone, chat and helpdesk tickets.
Requirements:
- Knowledgeable in the latest technology trends;
- Excellent bilingual communicator (written and spoken);
- Punctual and dedicated;
- Previous experience in customer service or in a call centre an asset;
- Fast typer;
- Experience in managing a website, domain names or web hosting platforms is an asset.