Technical Customer Support Representative Job Description Template
Our company is looking for a Technical Customer Support Representative to join our team.
Responsibilities:
- Explore new or creative solutions to debug situations through deep dives into problems and analyzing logs;
- Contribute to and maintain customer knowledge base;
- Evaluate and reproduce customer issues at Univa or in a Cloud environment;
- Support enterprise software products to Global 1000 companies;
- Provide recommendations on what troubleshooting tests would be valuable and how they can be built;
- Simultaneously managing and troubleshooting multiple cases of both straightforward and complex issues;
- Interact with customers to troubleshoot their problems and provide solutions;
- Act as the customer’s advocate and represent the customer’s needs to the product team;
- Provide timely communication to the customer when driving technical issues towards closure.
Requirements:
- Knowledge of Memory, Kernel, and Filesystem and an understanding of how they work together;
- Knowledge of Cloud infrastructure and APIs for Amazon AWS, Microsoft Azure and Google Cloud;
- Linux and TCP/IP Networking expertise is a must;
- Programming experience in Shell scripting (bourne, bash, other unix shells) and Experience in Perl and C/C++ would be a nice to have;
- Knowledge of distributed systems (Grid Engine or LSF), Symphony, Docker Swarm, Mesos or Kubernetes would be a strong advantage;
- 3 to 5 years of experience as a support engineer/developer or system administrator;
- Deep hands-on experience of Linux System Administration;
- Bachelor’s degree in computer science, engineering, or a related discipline.