Customer Solutions Agent Job Description Template
Our company is looking for a Customer Solutions Agent to join our team.
Responsibilities:
- Ad hoc tasks as assigned by call centre manager;
- Work with a call script as a guide but creatively make it your own;
- Respond to customer correspondence via live chat and email;
- Handle all inbound calls;
- Deal with customer complaints and escalations;
- Book reservations in a customer relationship management (CRM) software tool.
Requirements:
- 1 year or more of customers service experience in a non-call center environment with proven success of using sales techniques to drive revenue;
- Ability to persuade and create that “WOW” experience;
- Bilingual – French and English;
- Problem solver with ability to make quick decisions on the fly;
- Excellent Communication skills;
- Ideally, up to 2 years of previous experience in an inbound call-centre environment or;
- Ability to exhibit active listening while attending to customer needs;
- Able to work independently with minimal supervision.