Customer service agent Job Description
Customer service agent Job Description Template
Customer Service Agents manage customer inquiries, resolve issues, and ensure client satisfaction. Responsibilities include handling complaints, processing orders, and providing information about products or services.
Responsibilities:
- Answering customer inquiries via phone, email, and chat
- Providing accurate and timely information to customers
- Resolving customer complaints and issues
- Documenting customer interactions and maintaining accurate records
- Collaborating with other teams to resolve customer issues
- Identifying opportunities to improve customer service and provide feedback to management
- Meeting or exceeding individual and team performance metrics
Requirements:
- Excellent communication skills, both verbal and written
- Ability to handle customer inquiries and complaints with empathy and professionalism
- Strong problem-solving skills to resolve customer issues
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficiency in using computer systems and software to manage customer interactions
- Willingness to work flexible hours, including weekends and holidays
- Ability to work independently and as part of a team
- Prior experience in a customer service role, preferably in a call center environment
