Customer service representative part time Job Description

Customer service representative part time Job Description Template

A customer service representative part-time role involves assisting customers with inquiries, resolving complaints, and providing product or service information. The position requires excellent communication and problem-solving skills, as well as the ability to work flexible hours and manage multiple tasks simultaneously.

Responsibilities:

  • Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
  • Identify and escalate priority issues to the appropriate department or supervisor.
  • Maintain accurate and complete records of customer interactions, including complaints and resolutions.
  • Communicate effectively with customers to understand their needs and provide appropriate solutions.
  • Process customer orders, returns, and exchanges according to company policies and procedures.
  • Stay up-to-date on product knowledge and company policies in order to provide accurate information to customers.
  • Collaborate with other customer service representatives and departments to ensure customer satisfaction.
  • Provide feedback to management on customer trends and issues to improve overall customer experience.

Requirements:

  • Excellent communication skills, both verbal and written
  • Ability to handle multiple tasks and prioritize effectively
  • Strong problem-solving skills and ability to think creatively
  • Comfortable working in a fast-paced environment
  • Customer-oriented mindset with a focus on providing excellent service
  • Previous experience in customer service preferred
  • Availability to work flexible hours, including weekends and holidays
  • Proficient in basic computer skills and ability to learn new software quickly