Plan, direct, or coordinate the training and development activities and staff of an organization.
Training & Development Manager Job Description Template
Our company is looking for a Training & Development Manager to join our team.
Responsibilities:
- Routinely provide coaching and feedback to other trainers delivering instructor-led programs and onsite train-the-trainer sessions;
- Identify actionable insights, make recommendations, and influence the learning strategy through effective communication;
- Measure effectiveness of training programs and develop reports and comprehensive programs analysis;
- Other related duties as necessary;
- Own our agent training strategy and execution across North America;
- Responsible and accountable for the learning and business performance of our US agent training vertical;
- Partner with internal teams on the design, creation, delivery and effectiveness measurement of innovative learning and performance support solutions;
- Responsible for both on boarding and ongoing development of our travel agent as improvements to process, policy, and tooling are available.
Requirements:
- Strong analytical and presentation skills;
- Experience developing training materials used both via webinars & in-person;
- Superior organizational and computer skills (word, excel, powerpoint, G suite);
- Comfortable working in a startup culture – fast paced environment / multi-tasking required;
- 10 years travel industry experience with a focus on training & sales development;
- The ability to work evenings, weekends and travel as required;
- Brownie Points: Bilingual — oral and written communication skills in English and French;
- Ability to work independently and efficiently detail with a keen attention to detail.