Associate Technical Account Manager Job Description Template
Our company is looking for a Associate Technical Account Manager to join our team.
Responsibilities:
- Implements the Yardi suite of software products by assisting clients with system implementation, training, and technical support;
- Performs data mapping and conversions;
- Performs system and business process reviews and other service reviews and makes recommendations on best practices;
- Researches, analyzes and resolves software issues;
- Supports software product customization based on client requirements;
- Works on a regular basis with Yardi internal resource teams to include: training, conversion, sales and development;
- Responsible for providing and coordinating Interdepartmental support concerning client issues and EDI implementations;
- Works closely with Legal when necessary to address client needs and concerns;
- Responsible for owner/management changeover as well as cancellation processes for accounts within their portfolio;
- Training properties and clients on Yardi’s utility billing and utility expense management tools.
Requirements:
- Knowledge in three of the following areas: Property Management, Accounting, Microsoft Windows, Technical Support, SQL, HTML/ASP;
- Project Management, Accounting, or Property Management experience/background;
- Prior experience with Yardi software highly desirable;
- Prior experience with property management software or real estate software highly desirable;
- Regular attendance and a regular work schedule is an essential function of this job;
- Bachelor’s degree in Economics, Business, Math, Statistics or Information Management preferred;
- Solid Proficiency in MS Office Suite and Outlook;
- Superior verbal and written communication skills;
- Experience setting and managing client expectations.