Senior account manager Job Description
Senior account manager Job Description Template
Senior Account Managers spearhead client relationships, ensuring customer satisfaction and revenue growth. Responsibilities encompass managing sales transactions, strategizing business development, and coordinating with internal teams. Expertise in negotiation and problem-solving is essential.
Responsibilities:
- Develop and maintain strong relationships with key clients
- Identify new business opportunities and upsell services to existing clients
- Collaborate with internal teams to ensure client needs and expectations are met
- Prepare and present regular account reviews to clients
- Provide exceptional customer service and support to clients
- Monitor and analyze account performance metrics to identify areas for improvement
- Stay up-to-date with industry trends and developments to provide strategic insights to clients
- Manage a team of account managers and provide guidance and mentorship as needed
Requirements:
- Minimum of 5 years of experience in sales or account management
- Proven track record of meeting or exceeding sales targets
- Ability to develop and maintain strong relationships with clients
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Experience in managing a portfolio of key accounts
- Proficiency in Microsoft Office and CRM software
