Collections Agent (Caller) Job Description Template
Our company is looking for a Collections Agent (Caller) to join our team.
Responsibilities:
- Ensure the accuracy and completeness of file information for clients;
- Conduct phone calls with debtors – including inbound and outbound calls;
- Coordinating all reporting requirements for clients and lawyers;
- Extract and analyze data from financial institution systems (online highways) for communication with debtors;
- Manage debtor and file related deadlines, prioritize files based on rate of recovery;
- Prepare payment arrangement letters and/or communicate with team members to confirm next steps.
Requirements:
- Ability to achieve financial and other specified targets;
- Previous experience working in customer service;
- Critical thinking, problem solving, and ability to make judgment calls;
- Experience working in debt recovery considered a significant asset;
- Proven ability to be self-motivated and accomplish work efficiently with little supervision;
- French considered a significant asset;
- Strong aptitude for client service by utilizing superior communications skills;
- Propensity for contributing to a positive and collaborative environment;
- Exceptional attention to detail;
- Technically adept using Outlook and Microsoft Suite, and an aptitude for learning new computer programs quickly;
- Strong ability to manage your time and demonstrated ability to handle multiple priorities in deadline driven work environment.