Call Centre Agent (night shift)

Call Centre Agent (night shift) Job Description Template

Our company is looking for a Call Centre Agent (night shift) to join our team.


  • Ensure all paperwork reservations, emails, and faxing are completed or responded to in a timely fashion;
  • Handling chain-wide loyalty program applications and processing applications;
  • Complete all duties as assigned by supervisors and managers;
  • Answering all inquiries pertaining to individual hotels; including room types, rate, facilities, as well as surrounding areas;
  • Ensure that proper selling techniques are utilized to sell all the properties;
  • Ensure inbound calls are answered in a professional and courteous manner and established procedures are adhered to without failure.


  • Adaptable to change and be able to handle multiple priorities under pressure;
  • Must be able to multi-task with exceptional attention to detail;
  • Must have excellent command of the English language, knowledge of the French language is an asset;
  • Eager and focused to exceed guest expectations;
  • Experienced with Microsoft Office applications (Word, Excel, Outlook, etc.);
  • Must be detail oriented and have excellent organizations and time-management skills;
  • Excellent customer relations and typing skills with professionalism on the telephones;
  • Must be able type 60 WPM (minimum); Fast computer data entry skills;
  • Required to work remotely from home upon completion of probationary period;
  • Must be able to commit to intensive full-time 3-week training;
  • Previous experience in customer relations would be ideal, preferably in hotel reservations or front desk environment;
  • Familiarization with various property managements systems (PMS) (i.e. Maestro PMS (Northwind) / Opera PMS (Micros|Oracle) would be an asset;
  • Must have at home internet access;
  • Must have a quiet dedicated workspace at home;
  • Computer literate with knowledge of a variety of computer software applications.