Collections specialist Job Description
Collections specialist Job Description Template
A Collections Specialist manages and recovers outstanding payments from clients. Responsibilities include tracking and locating overdue debts, negotiating pay-off timelines, and maintaining accurate records of collection activities.
Responsibilities:
- Manage a portfolio of delinquent accounts and ensure timely payments
- Communicate with customers via phone, email, or mail regarding their outstanding balances
- Negotiate payment arrangements and settlements with customers
- Research and analyze accounts to identify payment discrepancies or billing errors
- Update customer information and payment records accurately and efficiently
- Maintain accurate and up-to-date records of all collection activities
- Adhere to company policies and procedures, as well as state and federal laws governing debt collection
- Provide excellent customer service while maintaining a professional and empathetic tone in all interactions with customers
Requirements:
- Minimum of 2 years of experience in collections or related field
- Proficient in Microsoft Office and experience using collections software
- Strong communication and negotiation skills
- Ability to work independently and efficiently in a fast-paced environment
- Demonstrated ability to meet and exceed collection targets and goals
- Strong attention to detail and accuracy in record-keeping and documentation
- Ability to remain calm and professional when dealing with difficult customers or situations
- Bachelor's degree in business, finance, or a related field preferred
