Supervisor Workforce Management

Supervisor Workforce Management Job Description Template

Our company is looking for a Supervisor Workforce Management to join our team.

Responsibilities:

  • Coach and assist staff in resolving administrative and technical problems;
  • Optimize the team’s work by ensuring that tasks and responsibilities are divided up in a suitable manner;
  • Provide information and technical support to the workforce optimization team;
  • Produce various daily, weekly, and monthly reports;
  • Ensure that the workforce management tool is being used optimally;
  • Maintain and maximize the department’s current procedures.

Requirements:

  • College diploma or bachelor’s degree in a relevant field;
  • Spoken and written bilingualism (French and English);
  • Extensive knowledge of MS Office Suite;
  • Familiar with Interactive Intelligence’s Interaction Optimizer platform (an asset);
  • 3 to 5 years of experience managing call centre personnel and supervising staff.