Call center representative Job Description

Call center representative Job Description Template

Call Center Representatives manage customer interactions, addressing inquiries and resolving issues promptly. Key tasks include handling calls, documenting customer interactions, and escalating complex issues to supervisors. Proficiency in communication and problem-solving is essential.

Responsibilities:

  • Answering incoming calls from customers
  • Resolving customer inquiries and complaints
  • Providing information about products and services to customers
  • Upselling products and services to customers
  • Processing orders, forms, and applications
  • Keeping records of customer interactions and transactions
  • Following communication procedures, guidelines, and policies
  • Assisting with customer retention and loyalty programs

Requirements:

  • Excellent communication skills, both verbal and written
  • Ability to handle high call volume and work under pressure
  • Proven track record of meeting and exceeding sales targets
  • Strong problem-solving skills and ability to think on your feet
  • Ability to work flexible hours, including weekends and holidays
  • Familiarity with call center computer systems and software
  • Excellent customer service skills and ability to handle difficult customers
  • Strong attention to detail and accuracy in data entry and record-keeping