Manager, Pension Administration

Some would say we're in the pension business. We like to say we're in the people business. One that focuses on creating an inclusive and diverse culture for everyone who comes through our doors. One that puts our 68,000 members at the heart of everything we do because they deserve nothing less than a secure, stable future to build upon. One that can include YOU.
Who we are:Provident10 is the largest pension plan in Newfoundland and Labrador and one of the largest pension plans in Atlantic Canada - representing 1 in 8 Newfoundlanders and Labradorians. Our team proudly oversees the pension administration and investment management of the over $13 billion Public Service Pension Plan Fund.
Future Focused. People Centric. The foundation for our vision.For us that means creating a seamless experience for members and a positive culture for our employees;
ensuring the organization remains efficient and agile, as we continue to make smart investments for growth - all while embracing technology and ensuring a consistent experience for our members.
What it's like to work at Provident10We're proud to have been named one of Atlantic Canada's Top Employers for 2026, for the fifth year in a row! We earned the designation by focusing on elevating the employee experience and making Provident10 a great place to work.
We're committed to offering a total rewards program to employees, including:
Membership in a defined benefit pension plan with employer matched contributions. Vested members of the Public Service Pension Plan can rest assured knowing that they will receive a predictable retirement income for life, without having to worry if their benefits will run out or be terminated.
Comprehensive health and dental plan, including new wellness initiatives like in-house vaccination clinics and mental health support programs.
Learning and development program focused on supporting employees in reaching their career goals.
Maternity leave top-up program for new and expecting parents.
Performance management program with the potential for annual salary increases and a short-term incentive.
Progressive annual leave program with a minimum of 15 paid days.
The OpportunityOur Pension Administration department is looking for a someone who has a keen ability to lead and build teams, and who has a strong background in client care excellence for the role of Manager, Pension Administration. Reporting to the VP, Pensions, the successful candidate will use their leadership skills to provide coaching and guidance to team members and provide oversight for all pension related activities.
Your key activities will include:
Provide coaching and guidance to members of the Pension Administration team.
Evaluate the performance of team members and completes the annual review for each individual.
Identify knowledge gaps within the team and recommend a plan to address those gaps.
Recommends efficiencies, enhancements, and resource requirements to the VP, Pensions.
Ensure compliance with applicable Privacy Principles and legislation.
Ensure that all process documents are up to date and accurate, ensuring changes are made as needed.
Oversee the accuracy of benefit payments and pension records.
Defines customer needs & expectations & develop action plan to address.
Liaise with other pension plan sponsors and administrators, external lawyers, consultants, actuaries, and auditors.
Define appropriate KPI's and utilize visual management systems to measure progress against Corporate and personal objectives.
Develops, implements and measures workflow management systems, member self-service and pension calculation tools, procedures, and internal standards and controls.
What you'll bring to the role
The completion of a college or university related program, supplemented by 3 years of leadership experience.
Prior experience working with pension administration, related provincial legislation, or other experience in financial services would be considered an asset.
An eagerness to learn new technology.
You are a self-starter, with strong interpersonal and communication skills, and a high degree of accountability.
Salary Range: $99,700 - $140,500Application Deadline:Applications will be accepted until
November 10th, 2026.
We will begin reviewing applications as they are received, and interviews will be scheduled with eligible candidates throughout the posting period. Early submission is encouraged.
Provident10 is an Equal Opportunity Employer that welcomes and celebrates the differences that every individual brings. While only those individuals selected for an interview will be contacted, we extend our appreciation to all applicants for your interest. If you require an accommodation during the recruitment process, please reach out to our People & Culture team at View email address on ca.hrm.tc and we will work with you to provide the support you need.
At Provident10, diversity is the cornerstone of our culture. Just like a well-balanced investment portfolio is key to financial success, having a diverse team is essential for our growth and resilience. We are committed to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives. We actively promote diversity in our workplace, provide equitable opportunities for growth, and support initiatives that advance inclusion and belonging. Our dedication to diversity, equity, inclusion and belonging ensures that we not only thrive as a company but also contribute positively to our community, our members, and our industry.
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