Business Systems Analyst
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Job Description: Business Systems Analyst (Salesforce)
Location: Toronto, ON
Work Model: Hybrid — 3 days onsite preferred, 2 days minimum
Employment Type: Full-time, permanent
Overview
We are hiring a Business Systems Analyst (BSA) with strong hands-on Salesforce experience to support ongoing Salesforce enhancements, user support, and business process improvement initiatives for one of our clients. This is a hands-on hybrid role that combines business analysis, stakeholder engagement, and Salesforce administration .
The ideal candidate can gather and document business requirements, work closely with end users and stakeholders, and also execute core Salesforce Admin activities. Financial Services experience is a requirement for this position.
Key Responsibilities
- Partner with business users to gather, analyze, and document requirements
- Create clear business requirements documents, functional requirements, and user stories
- Translate business needs into actionable solutions for technical teams
- Support ongoing Salesforce enhancements and day-to-day platform administration
- Manage user setup, permissions, reporting, data uploads, and data maintenance
- Provide production support and help troubleshoot Salesforce-related issues
- Work across business and technical teams to support delivery of new features and enhancements
- Contribute to initiatives such as client onboarding and API-related process improvements as needed
Required Qualifications
- Experience working in a Business Systems Analyst , Business Analyst , or similar role in a Salesforce environment
Strong Experience with:
- requirements gathering
- BRDs / functional documentation
- stakeholder management
- translating business needs into structured requirements
- Hands-on Salesforce Administration experience, including user administration, permissions / profiles / access management etc.
- Experience working directly with business stakeholders and end users
- Background in financial services is a MUST
Vacancy posted 3 hours ago
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