Business Analyst

MUST HAVES:

Knowledge and experience with the following Fixing Long-Term Act 2021, Digital Service Standard, Ontario Design System, Service Design Playbook.

Conducting comprehensive user research with relevant end-user groups, as per Service Design Playbook (e.g., interviews, card sorting, empathy mapping).

Demonstrated strong interpersonal, verbal, and written communication, and presentation skills

Applying re-engineering/ lean concepts to promote business improvements through alternative, cost effective service delivery approaches

Highly proficient using MS Office products and collaborative tools such as Miro

Title

Business Analyst

Description

Technical

· Lead and conduct business analysis at varying levels of detail with relevant stakeholders, appropriate to the project and phases of project, aligning with OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, and Agile Systems/OPS Standard Systems Development Methodologies

· Provide a comprehensive range of I&IT business analysis lead services for diverse business and technology needs, including development and maintenance of business relationships and providing ongoing I&IT advice for improvements to/options for business development

· Conduct ongoing business analysis activities and analysis within all phases of the project life cycle, including initial technical requirements, detailed plan of business analysis activity, business modeling, analysis of business transformation, new business development and acquired solutions, continual refinement of business requirements and identification of significant changes in requirement documentation, and maintenance of approved business requirement

· Analyse defects and work with relevant parties in resolving of these defects

· Apply re-engineering concepts to promote business improvements through alternative, cost effective service delivery approaches

· Provide impact analysis and requirement/specification creation for supported initiatives

Project Coordination :

· Develop and maintain project plans, schedules, and status reports to track progress and ensure alignment with timelines

· Coordinate meetings, workshops, and stakeholder communications, including agenda development and documentation of outcomes

· Track and manage risks, issues, dependencies, and action items to support timely resolution and decision-making

· Support cross-functional coordination to ensure deliverables, milestones, and priorities are aligned across teams

· Assist with change management and implementation activities, including communications, training coordination, and user onboarding support

Relationship Management and Communication :

· Lead subject matter experts and stakeholder working groups, conduct business analysis to assess client’s current business problems, defects, improvements, and minor enhancements

· Document the business requirements in such a way that technology solutions can be determined

· Liaise with the development and Quality Assurance teams, inclusive of third-party vendor and ministry teams

· Present complex information equally well to technical and non-technical audience and act as a knowledgeable liaison between technical teams and business stakeholders during the implementation phase

· Promote the appropriate application of I&IT to business problems, and undertake comprehensive business needs assessments and analysis of complex business requirements for IT business solutions

· Develop and maintain business processes and user documentation for LTC solution

· Develop training materials / support the development of training materials Lead technology troubleshooting activities:

· Participates in the operation’s quality assurance testing and review processes

· Deliver expert-level troubleshooting capabilities to resolve complex issues affecting critical business and infrastructure systems and applications

· Manage and escalate issues in a timely, appropriate, and effective manner, and provide clear analysis of options regarding how to proceed with problem resolution

Business Knowledge:

· Conduct gap analysis of vendor release upgrades to identify changes needed for business processes and best practices, including configuration, reports, and integration components

· Develop strategies, prepare business cases and cost-benefit analysis, and conduct feasibility studies for business I&IT initiatives

· Conduct business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions for assigned projects

· Monitor progress, resolve problems and report regularly to I&IT management and clients’ decision makers

· Develop performance measures for business analysis evaluation and conduct follow-up.

· Knowledge of AODA and Ontario Design System (ODS) standards.

Ensure continuous support of infrastructure and solutions:

· Create and maintain documents (e.g. change requests, resource schedules, implementation plans etc.) for upgrades and operational activities Support creation and review of build books, run books, deployment guides and other operations processes as required