Experienced Restaurant Host

Job Responsibility:

Join our amazing Elora Mill Hotel & Spa team and work in a beautiful environment, surrounded by the sights and sounds of nature! Create incredible guest experiences in our historic restaurant with stunning views from every window.

The Restaurant Host is warm, friendly, and inviting, providing each guest visiting the property with a genuine welcome and thoughtful service. The individual in this role is organized and focused with an incredible eye for the smallest details. A Host is always looking for ways to impress and is self-motivated by a desire to ensure positive guest experiences while also instilling this in our developing team members. The Host becomes a personal representation of the service and overall hospitality of the Elora Mill through their communication with guests in person, on the telephone and by email setting the stage for positive and lasting first impressions.

What makes you the perfect candidate:

• You are passionate about providing memorable guest experiences.
• You enjoy working as part of a team and supporting those around you.
• You have 2-3 years of guest service experience
• You have at least 2 years of experience in a Restaurant Host role
• You are Smart Serve Certified
• You are looking for a position with endless growth opportunities.

Duties & Responsibilities:

• Continually look for ways to increase efficiency and productivity, suggest new processes and procedures to raise the bar on service and effectiveness of host position
• Gain a more thorough understanding of OpenTable and Micros software to maximize floor plans and reservations; share knowledge of software systems with other team members
• Confidently and courteously handle the first experience for guests whether that be in person, over the telephone or digitally via email- answering questions or direct inquiries appropriately and in a timely manner
• Present a welcoming & inviting front door aesthetic by keeping entrances, outdoor walkways clean and tidy and ensuring host area and coat check is uncluttered, well-stocked and organized
• Direct and instruct the dining room staff on guest needs and special requests
• Look ahead at future reservations to ensure all details are in place and all departments are informed of upcoming requirements
• Maintain guest database, update details at each opportunity, strive to expand guest profiles to elevate service and be able to anticipate needs
• Act as an ambassador of the property, a liaison between guests and management, sales team, team members
• Continually seek ways to provide outstanding service, demonstrating for other hosts how to exceed guests' expectations

Advantages to being part of the Elora Mill Team!

• Competitive wages
• Benefits for permanent full-time employees
• Discounts at all Pearle Hospitality properties (restaurants, hotels and spas)
• Training and Development to support personal & professional growth
• Career opportunities across all Pearle Hospitality properties
• A fun place to work with an amazing team & company culture!

Pearle Hospitality and affiliated companies, including Elora Mill Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the hiring manager.

Job Types: Full-time, Part-time, Permanent

Pay: From $19.50 per hour

Benefits:

• Dental care
• Discounted or free food
• Employee assistance program
• Life insurance
• Paid time off
• Store discount
• Vision care

Flexible language requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Weekends as needed

Application question(s):

• Are you presently or have you ever been employed by any affiliated Pearle Hospitality properties? If YES, List location (ETT: Bardo, The Pearle Hotel & Spa, Cambridge Mill, Elora Mill Hotel & Spa, Ancaster Mill, Spencer's At The Waterfront, Whistle Bear Golf Club)

Experience:

• Guest services: 2 years (preferred)
• Restaurant Host: 1 year (required)

Work Location: In person