Staff Developer

RouteThis is a Waterloo-based B2B SaaS whose time has come to level up! We’re on a mission to intelligently automate technical support services with market leading software solutions that keep the modern, WIFI connected homes of the future optimized. RouteThis products are changing the world of technical support and we are looking for amazing talent to join our team and help us revolutionize this $15 billion dollar industry.

We are looking for a senior to very senior developer to join our team and help shape the next generation of our solutions. RouteThis has a competitive advantage in how we collect and diagnose WiFi health in a wide variety of situations. In this role you will lead efforts to further extend that advantage by leveraging data, scalable architecture and technical design, and generative AI technologies. The latter are poised to disrupt many industries and the technical and customer support industry that RouteThis serves will be one of the first. 

We care deeply about delivering value to our customers and solving their pain points. We’re passionate about technology and getting stuff done fast and are looking for people who share these values and live them every day. 

• Evaluate current solutions and lead efforts to improve and extend through innovation and sound technical design
• Lead the way by defining and demonstrating what it means to deliver rapidly with quality
• Experiment and prototype solutions that leverage new technologies including generative AI to uncover opportunities to extend our competitive advantage
• Work with other engineering leaders, product managers, and designers to evaluate experiments in real-life situations
• Help shape a roadmap for commercializing the most promising solutions based on feedback from these experiments
• Work with other RouteThis product development teams to incorporate new technologies and approaches into our existing product suite

• Independent and creative thinking ability
• Ability to understand and break down complex problems into manageable pieces that a team can deliver together
• Ability to learn, assess and articulate trade-offs in new technologies
• Experience with LLMs and similar generative AI technologies and frameworks
• Experience with prototyping, rapid deployment and productization (and when to leverage each)
• Experience with continuous delivery and what it takes to support it effectively 
• Can develop rapidly while maintaining and promoting quality practices 
• Experience identifying both technical and non-technical risks and recommending practical mitigation strategies 
• Experience mentoring junior to senior developers 
• Effective communicator in both individual and group settings for both technical and non-technical audiences

Who we are: 

RouteThis is a SaaS technology company that is changing the way ISPs and Smart Home companies handle technical support around the world. Instead of dealing with frustrating, long support calls where agents are unable to accurately identify issues, the RouteThis platform gives technical support teams the answers they need to immediately identify and resolve customers’ issues -- or help customers to solve it themselves before even needing to call.

We are headquartered in the Waterloo Region and our customers are all over the globe. If you want to work on the next generation of network diagnostics that provides a disruptive new approach for tech support teams, you should be working at RouteThis!

Why RouteThis?

Opportunity: As a rapidly evolving startup, we are constantly facing new challenges and opportunities, while working with us, you can jumpstart and shape your career.

Team: At RouteThis you will be working on a highly-motivated team, each team member has been carefully selected to ensure there is a fit with our values of One Team, Customer First, Innovate and Own It.

Fun: We believe that work should be fun and engaging. We host social events both in person and virtual. 

Total Rewards: We offer a total compensation package that includes competitive salaries, stock options, extended long weekends, and a comprehensive benefits package.

Location: Located in the “Silicon Valley of the North” we are proud members of the Waterloo-region in downtown Kitchener. We offer flexible work arrangements including hybrid and remote options across Canada.

Please note: We thank all applicants for your interest in RouteThis. Only those applicants selected for an interview will be contacted. Agency calls will not be accepted. RouteThis is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.