L3 Application Support Analyst - Operative IBMS & SQL
Temporary
Astra North Infoteck Inc.
Job Title: L3 Application Support Analyst – Operative IBMS & SQL
Toronto, ON - Hybrid (3 Days WFO)
Descriptions:
IBMS (Operative BMS) SME – Techno-Functional Analyst - Telecom Domain
Essential Skills:
Strong experience in Operative IBMS BMS system
· Knowledge of broadcast/media workflows (scheduling| ad sales| traffic| billing)
· Hands-on SQL & database troubleshooting (mandatory)
· Experience in helpdesk / EUC support environment
· Familiarity with ServiceNow/JIRA or similar tools
· Strong analytical| problem-solving| and communication skills
· Understanding of infrastructure / EUC environment (VDI| VPN| etc.)
· Knowledge of integrations and reporting tools
Role
· Provide L1/L2/L3 support for IBMS (Operative BMS) in a helpdesk environment
· Troubleshoot issues in scheduling| ad sales| traffic| and billing modules
· Handle incidents| service requests| and user queries via ticketing tools
· Perform SQL-based database troubleshooting| data validation| and fixes
· Investigate and resolve data inconsistencies and system integration issues
· Conduct root cause analysis (RCA) and ensure SLA adherence
· Support user access| configurations| and minor enhancements
· Work closely with sales| traffic| finance| and technical teams
Vacancy posted 4 hours ago
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