Client Operations Analyst

Job Responsibility:

Purpose of Job:

The Operations Analyst will assist the Operations manager in the overall financial management of the client. They will work directly with the Client Service Teams controlling all financial aspects for their clients and provide overall financial stewardship. The incumbent will be involved in finances by supporting the Client Service team.

This position reports directly to the Operations Manager and is responsible for the review of prepared MPA's before going to client, collect PO's where applicable, setting up estimates in MediaOcean, inputting Print, Paid Social and Search media into Prisma and assisting Media Finance Coordinators with the discrepancies for them, billing, collection, and campaign balancing for the client while working collaboratively with the media team to ensure proper processes are followed overall.

Key Accountabilities:

• Acting as the control for all MPA's to ensure documents are recorded and maintained on a tracker, while meeting SOX and external audit requirements (stakeholder for client signed MPA's)
• Managing the MPA/campaign tracker and setting up CPEs for the client in DDS (ensuring budgets are maintained)
• Setting up and maintaining all product codes
• Meeting with account leads to review BCR's, including MPAs vs billings on a monthly basis to ensure MPA are not exceeded.
• Leading the client billing process by pulling the initial and final BCR, making recommendations on billing and meeting with CST to finalize
• Sending the final client facing BCR to the client
• Enter all buys and relevant information for Print, Paid Social and Search into Prisma
• Reviewing unbilled media and WIP and providing comments at month end while minimizing the unbilled media and ensure WIP items are cleared
• Reviewing Aura to determine completeness of timesheets and prepare, analyse and review quarterly labour analysis with SVP Business Director
• Doing initial investigation related to client receivables past due 30 days and provide any necessary back up to Operations Manager to facilitate conversation with the client
• Training all new employees in Aura, setting up MPAs, reviewing and analysing BCRs and any other financial processes relevant to the team
• Assisting in Client Media Audits and support where required
• Attending client meetings with client as needed and establishing and fostering an open relationship with Clients' Account Payables team
• Liaising and developing strong working relationship with Shared Finance Services team to ensure that the Agency and Clients have the highest level of customer service
• Ensuring compliance with Sarbanes-Oxley policies and procedures

Skills and Behaviour:

• Good communication and interpersonal skills
• Solid understanding of accounting concepts and variance analysis
• Actively seeks to implement new and unique ideas; can manage change.
• Strong attention to detail with the ability to multitask while working in a fast paced, deadline driven environment.
• Exceptional organizational skills as well as strong verbal and written communication skills.
• Detail orientated self-starter with strong organizational skills

Education and Experience:

• College Diploma in Business/Finance/Accounting
• Minimum 1 year working experience in Accounting role
• Experience in Media and or Advertising industry an asset
• Advanced knowledge of DDS and Microsoft Excel including pivot tables, PowerPoint and Visio