IBMS (Operative BMS) SME - Techno-Functional Analyst (Hybrid)
Tech Talent International
Toronto, ON
- Remote job
Tech Talent International (TTI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to startups, small and mid-sized organizations in Canada/US. We are currently hiring a IBMS (Operative BMS) SME – Techno-Functional Analyst for our consulting client in the Toronto area.
Role: IBMS (Operative BMS) SME – Techno-Functional Analyst
Type: Contract
Rate Range: $40-45/hr C2C (40 hrs /week)
Duration: 6-12 months + potential extensions
Location: Hybrid (2/3 days from home) Toronto, ON, Canada
Domain: Consulting and Telecom
Role Description:
- Provide L1/L2/L3 support for IBMS (Operative BMS) in a helpdesk environment.
- Troubleshoot issues in scheduling| ad sales| traffic| and billing modules.
- Handle incidents| service requests| and user queries via ticketing tools.
- Perform SQL-based database troubleshooting| data validation| and fixes.
- Investigate and resolve data inconsistencies and system integration issues.
- Conduct root cause analysis (RCA) and ensure SLA adherence.
- Support user access| configurations| and minor enhancements.
- Work closely with sales| traffic| finance| and technical teams
Essential Skills:
- Strong experience in Operative IBMS BMS system
- Knowledge of broadcast/media workflows (scheduling| ad sales| traffic| billing)
- Hands-on SQL & database troubleshooting (mandatory)
- Experience in helpdesk / EUC support environment
- Familiarity with ServiceNow/JIRA or similar tools
- Strong analytical| problem-solving| and communication skills
- Understanding of infrastructure / EUC environment (VDI| VPN| etc.)
- Knowledge of integrations and reporting tools
Please note:
- Resumes must be submitted in Word format
- Must include on the resume candidate's availability for on site/hybrid/remote, along with days available.
Vacancy posted 4 days ago
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