L3 Hyland OnBase Production Support Engineer
Astra North Infoteck Inc.
L3 Hyland OnBase Production Support Engineer
Experience Required: 8+ Years
Must Have Technical/Functional Skills
• Deep expertise in Hyland OnBase including Administration, Workflow, Unity, and Integration
• Strong SQL and database troubleshooting skills
• Experience in enterprise application architecture and support models
• Experience with integration technologies including APIs, web services, and middleware
• Knowledge of ITIL-based incident, problem, and change management
Preferred Skills
• Experience in Insurance / Financial Services environments
• Exposure to OnBase migration, modernization, or transformation programs
• Experience with automation and scripting including PowerShell and batch jobs
• Experience with performance tuning and system scalability
Roles & Responsibilities
L3 Incident & Problem Management
• Resolve critical and complex incidents escalated from L2 support teams
• Lead root cause analysis (RCA) and implement permanent fixes
Platform Engineering & Optimization
• Design and implement OnBase configurations, performance tuning, and system improvements
• Handle upgrades, patching, and system enhancements
Architecture & Integration Support
• Provide SME support for integrations including APIs, middleware, and upstream systems
• Define best practices for document workflows and automation
Release & Change Governance
• Lead production releases, deployment strategies, and stabilization activities
• Ensure change compliance and risk mitigation
Operational Leadership
• Guide L1/L2 teams, reduce incident backlog, and improve MTTR
• Drive SLA adherence and continuous service improvement
Outcome Focus
• Improve system resilience and reduce critical incidents
• Enable faster resolution of complex issues
• Optimize OnBase performance and scalability
• Ensure strong governance and release stability
Essential Skills
• Hyland OnBase Architecture
• OnBase Administration
• OnBase Workflow
• OnBase Unity
• Enterprise Content Management (ECM)
• APIs and Middleware Integrations
• SQL and Database Troubleshooting
• Root Cause Analysis (RCA)
• Problem Management
• Workflow Optimization
• Automation
• Migration and Upgrade Support (OnBase → Appian / CP4BA)
$57k - $102k per year
...experts through mentoring and on the job coaching What will your typical day look like? As a member of the Archer (GRCE) production support team, your typical day will involve monitoring and managing production incidents, triaging issues, and ensuring timely...SuggestedPermanent employmentFlexible hours- ...Job Responsibility: Mandatory skills ~ General technical knowledge of the Hyland OnBase platform and application ~ General knowledge of OnBase Workflows and Unity Forms ~ Understanding of and experience with technical application development lifecycle and change...SuggestedFull timeFixed term contractRemote workRelocationMonday to fridayShift work
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$80k - $130k per year
Mainframe Production Support Analyst Position Description We are Canada's largest independent information technology services firm, and after 45 years, we're still growing. Join CGI as a Mainframe Production Support Analyst within our Banking Services Division. In this...Work at officeShift workWeekend work2 days per week$55k per year
...Product Support Specialist (Life Sciences) ➡️ Love being the go-to expert when others need answers and genuinely enjoy solving complex... ...and being a true advocate for users across Product, Sales, and Engineering? ➡️ Looking to grow your career at a high-growth, VC-backed...Full timeWork at officeLocal areaHome office1 day per week- ...Title: Service Manager, Production Support Location: Remote Job Description: As a Service Manager in the Production Support Group at Sapiens, you will oversee the end-to-end delivery of production support services for our insurance software solutions. This...Remote work
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...future. About the Role At Sentry, Support is an engineering discipline. Our customers are the... ...are architecting the Technical Support engine . We’re looking for a veteran engineer... ...between the world's best developers and our product teams, using data from your systems to...Hourly payFull timeNight shift- ...data. Join the Snowflake team. Snowflake Support is committed to providing high-quality... ...expanding! We are looking for a Cloud Support Engineer to join our team who likes working with... ...voice of the customer into Snowflake's product and engineering teams for product...Weekend work
- ...to expand, and we’re looking to grow our support team with hard-working, tech-savvy support... .... You'll also play a key role in sharing product feedback based on client pain points and... ...At least 3 years in technical support engineer or similar technical role Strong customer...Full timeShift workWeekend work
- ...most accurate PII and PHI de-identification engine, Limina is expanding into a full platform... ...you a real opportunity to shape how the product evolves. You will resolve common issues directly... ...under pressure, and wants to help build a support function from the ground up. What You...Full timeInternship
- ...Role Description Great opportunity to join FNZs Production Support Team. The team is responsible for providing a range of high value services to FNZs existing and potential customers. This includes influencing Platform config uration resolving critical issues escalations...Full timeLocal area
- ...Toronto, ON Want to work at a multinational investment bank? Join mthree as a Production Support Analyst and fast-track your career by working with one of our leading global banking clients in Toronto. You’ll support critical Capital Markets trading systems in a...Long term contractPermanent employmentWorldwideShift work
$90k - $175k per year
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- ...Company secures the AI-driven SDLC from prompt to production, unifying development and cloud context to stop vulnerabilities at the source. As a Tier 1–2 Support Engineer , you are the technical front line for customers — helping them configure, debug, and maintain the product...
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- Production Support Specialist (Client Connectivity & Payments) 12-Month Contract Hybrid (Toronto) Are you a production support professional... ...incidents, coordinating recovery efforts, partnering with engineering teams, and driving continuous improvements across the environment...Contract work
- ...to everyday content creators, and is supported by one of the world's largest... ...Role We're looking for a Design Engineer who combines strong product design fundamentals with a passion for... ...Roblox, Fortnite Creative, Unity, Unreal Engine, or Blender Experience building products...Full timeWork at officeWorldwide
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