L3 Hyland OnBase Production Support Engineer
Astra North Infoteck Inc.
L3 Hyland OnBase Production Support Engineer
Experience Required: 8+ Years
Must Have Technical/Functional Skills
• Deep expertise in Hyland OnBase including Administration, Workflow, Unity, and Integration
• Strong SQL and database troubleshooting skills
• Experience in enterprise application architecture and support models
• Experience with integration technologies including APIs, web services, and middleware
• Knowledge of ITIL-based incident, problem, and change management
Preferred Skills
• Experience in Insurance / Financial Services environments
• Exposure to OnBase migration, modernization, or transformation programs
• Experience with automation and scripting including PowerShell and batch jobs
• Experience with performance tuning and system scalability
Roles & Responsibilities
L3 Incident & Problem Management
• Resolve critical and complex incidents escalated from L2 support teams
• Lead root cause analysis (RCA) and implement permanent fixes
Platform Engineering & Optimization
• Design and implement OnBase configurations, performance tuning, and system improvements
• Handle upgrades, patching, and system enhancements
Architecture & Integration Support
• Provide SME support for integrations including APIs, middleware, and upstream systems
• Define best practices for document workflows and automation
Release & Change Governance
• Lead production releases, deployment strategies, and stabilization activities
• Ensure change compliance and risk mitigation
Operational Leadership
• Guide L1/L2 teams, reduce incident backlog, and improve MTTR
• Drive SLA adherence and continuous service improvement
Outcome Focus
• Improve system resilience and reduce critical incidents
• Enable faster resolution of complex issues
• Optimize OnBase performance and scalability
• Ensure strong governance and release stability
Essential Skills
• Hyland OnBase Architecture
• OnBase Administration
• OnBase Workflow
• OnBase Unity
• Enterprise Content Management (ECM)
• APIs and Middleware Integrations
• SQL and Database Troubleshooting
• Root Cause Analysis (RCA)
• Problem Management
• Workflow Optimization
• Automation
• Migration and Upgrade Support (OnBase → Appian / CP4BA)
$57k - $102k per year
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$100k - $150k per year
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$60k - $70k per year
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Toronto, ON4 days ago$60k - $75k per year
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...or Computer Science Responsibilities Support clients in their use of Moody's Analytics Lending Solutions products, helping them add value to their businesses... ...colleagues in Client Service and partner teams like Engineering, Research, and Product Provide constructive...Full timeInternship- ...desk layouts and large meeting spaces to support and promote partnerships,... ...@Netskope . About the Role The Engineering Productivity Team at NetSkope builds the foundational... ...to deliver industry-leading security products with speed and quality. We are looking...Work at office
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