Senior L3 Support Engineer - OnBase ECM & Integrations
Temporary
Astra North Infoteck Inc.
Senior L3 Support Engineer – OnBase ECM & Integrations
Location: Toronto, ON
Hybrid: 3 days in office
Skills: Microsoft SQL Server 2019
Experience Required: 6-8 Years
Role Descriptions
L3 Incident & Problem Management
• Resolve critical/complex incidents escalated from L2.
• Lead root cause analysis (RCA) and permanent fixes.
Platform Engineering & Optimization
• Design and implement OnBase configurations, performance tuning, and improvements.
• Handle upgrades, patching, and system enhancements.
Architecture & Integration Support
• Provide SME support for integrations (APIs, middleware, upstream systems).
• Define best practices for document workflows and automation.
Release & Change Governance
• Lead production releases, deployment strategies, and stabilization.
• Ensure change compliance and risk mitigation.
Operational Leadership
• Guide L1/L2 teams, reduce incident backlog, and improve MTTR.
• Drive SLA adherence and continuous service improvement.
Outcome Focus
• Zero critical incidents / improved system resilience.
• Faster resolution for complex issues.
• Optimized OnBase performance and scalability.
• Strong governance and release stability.
Key Words to Search in Resume
• OnBase Architecture (Enterprise / ECM Design)
• Integration (APIs / System-to-System / Middleware)
• Workflow Optimization / Automation
• Root Cause Analysis (RCA) / Problem Management
• Migration / Upgrade (OnBase, Appian / CP4BA)
Vacancy posted 2 days ago
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