Associate Human Resources Support

Job Responsibility:

Req Id: 419888

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have - making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Name and description of the hiring department

The Associate - Human Resources Support is responsible for interpreting, analyzing and explaining the company's Human Resources rules, policies and programs to internal and external clients of Bell and its affiliated companies. The Associate is accountable for all transactions and tasks related to employee files. The Associate provides an optimal experience by being responsible for the end-to-end processing and resolution of simple to complex cases and issues, while ensuring that the various systems are updated. The Associate also makes recommendations to improve work processes, ensure case resolution and that deadlines are met. Escalations may be assigned, as required, by management or other stakeholders.

Job Duties / Accountabilities

• Provide support to employees and other stakeholders, through various channels, by identifying their needs and resolving issues to deliver an optimal experience
• Receive, analyze and process transactions related to human resources programs, ensuring that corrective action is taken to avoid errors and deadlines are met
• Support internal and external customers in the use of the various tools
• Ensure end-to-end ownership by using the appropriate content, tools, platforms and internal resources to analyze and provide accurate, timely and complete responses
• Analyze requests using different sources and reports to document the situation in the case management tool and the various systems to ensure data integrity and make corrections if required
• Identify and evaluate problems and suggest solutions to help improve processes and the employee experience
• Assist the various teams in managing procedures and preparing various Human Resources related documentation
• Give excellent attention to detail to ensure accuracy of information and quality of response for customers and related groups
• Educate employees on appropriate systems, tools and online content, and to adapt the best responses to each situation
• Analyze various issues, identify gaps and recommend practical solutions to ensure an optimal employee experience in a consistent way
• Manage different priorities and solve problems related to evolving situations and work processes

Essential Qualifications / Competencies

• Knowledge of English and French is required, maintaining professional relationships with French & English speaking stakeholders across Canada is critical to this position
• MS Word basic
• MS Excel basic
• Ability to communicate effectively in a variety of contexts and to provide accurate, high quality information using different communication methods
• Ability to guide and advise customers while demonstrating empathy
• Ability to manage sensitive and confidential information
• Ability to work in a team and adapt to change

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Union Job Status: Temporary - Part time Job Location: Canada : Quebec : Verdun Work Arrangement: Remote Application Deadline: 08/26/2024

For work arrangements that are ‘Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you'll feel valued, respected and supported as you grow and reach your full potential.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or View email address on ca.edajobs.com to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, QC, Montreal

Bell, one of Canada's Top 100 Employers.