Instructional Design Support

Job Responsibility: Job Posting Title Instructional Design Support Job Category FIR Service Delivery Language Requirements Bilingual / Bilingue English and French are required / Le français et l'anglais sont requis. Flexible Work Agreement Type Hybrid / Hybride Posting End Date 2024-08-29 Job Grade ATP-5 Pay Range $68,256 - $85,317 Job Summary The main role of the Instructional Design Support (IDS) is to support the development, maintenance and production of training documentation in accordance with the appropriate specifications ATS Learning Governance Framework. and Best Practices. They ensure that all training documentation is accurate, appropriately organized and presented in a clear, concise and consistent format. The position involves extensive technical writing to ensure the timely publication of courseware, including digital formats. What does NAV CANADA offer you:

• Challenging, team-oriented work environment
• Competitive compensation and benefits
• Opportunities for growth and development
• Flexible work arrangements

• Diverse and inclusive workforce

Key Accountabilities:

• Collaborates with the technical and educational Subject Matter Experts (SMEs).
• prepares for and conducts interviews to obtain information on relevant courseware content materials.
• Writes, and edits training documents and material to achieve accuracy, proper grammar, clarity, readability, composition and conformity with departmental and company style and language.
• Provides advice and expertise on editorial matters.
• Implements, monitors and reports quality assurance and testing criteria / results of training products for content, consistency, detail, applicability and visual presentation.
• Collaborates with graphic artists and SMEs to adhere to design specifications.
• Recommends and implements documentation standards and publishing best practices, including deployment and distribution methods.
• Develops, organizes and maintains an electronic document library, which includes standardized templates, courseware, and historical documents.
• Prepares, posts, and maintains information on SharePoint Online.
• Assists in the research and analysis of internal / external e-Learning training environments, conducts needs analysis initiatives, writes, edits and ensures quality control on the content and relevancy of ATS Learning materials for program and departmental managers, to ensure delivery of effective training products, in various formats.
• Assists in external environmental research and analysis to identify emerging ATS Learning, e-Learning, and multi-media issues, trends, technological advancements, or other issues pertinent to the program.
• Liaisons with external organizations to probe for information exchange.

Requirements Education:

• Graduation with a degree from a recognized university with specialization in a related field of study or a combination of education (such as a college certificate in a related field of study) and work experience.

Experience:

• Experience analyzing learning needs and developing training materials.
• Experience writing and editing documentation for adults.
• Experience with template standardization, updating documents, and management of training and development resources.
• Experience in a training or learning and development environment with knowledge of adult learning strategies will be considered an asset.

Knowledge:

• Knowledge of current adult education theories.
• Knowledge of theories, principles and practices associated with communications, including writing, editing, publishing, multi-media product planning, development, evaluation, and quality control.
• Knowledge of theories, principles and practices associated with research and data analysis methods, and project planning techniques.
• Knowledge of MS365, desktop design and publishing software.

Abilities:

• Excellent verbal communication and writing skills, including grammar, spelling and composition.
• Demonstrated ability to convert complex technical information into clear, concise, plain language.
• Ability to recognize patterns, organize ideas and visualize end products.
• Ability to adapt to changing priorities; work under minimal supervision and handle multiple concurrent tasks.
• Ability to work in a team, both in person and virtually, and independently; and enable a diverse and inclusive work environment.
• Ability to establish rapport and maintain effective working relationships with colleagues.

Personal Suitability:

• A motivated self-starter, effective interpersonal skills, strong team building skills.
• Demonstrated initiative, seeks excellence, displays a positive attitude and is service and goal oriented.
• Initiative, judgment, reliability, discretion, decisiveness and tact.
• Strong research skills including gathering and organizing information from multiple sources.
• Effective time management skills.
• Excellent attention to detail.

Working conditions:

• This position is eligible for a flexible work arrangement.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught. Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required. The successful candidate must meet the security requirement of the position and be legally able to work in Canada. We thank all applicants for their interest; only those selected for an interview will be contacted.