Director, Public Affairs

Who We Are

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data‑driven solutions and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject‑matter experts from around the world, combining thematic and technical experts to deliver top‑quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And, we’re proud to share we’ve received our Great Place to Work Certification for 2022!

About Public Affairs

The Public Affairs Service Line is the world leader in Social and Opinion Research. We work with clients on political and public opinion polling, citizen and stakeholder management, social policy improvement, sustainable development strategy and identifying societal trends and perceptions across several sectors. We assess how government and public affairs policies as well as societal trends and views impact our client’s brand/products/markets.

What makes this role important at Ipsos?

As a Director, you will play a leading role in the provision of strategic insight to our clients in the delivery of research and advisory services. In this role, you will work with clients to understand their business issues and needs in order to develop and design appropriate solutions while building and maintaining strong client relationships. You are experienced in quantitative research design, with experience leading projects from start to finish. Our ideal candidate is an innovative thinker possessing both drive and intelligence, with a passion for matching science with insight.

What You Can Expect To Be Doing

• Design research proposals that contribute to growing business presence and scope with clients, and mentor and coach a small team of researchers.
• Coordinate and perform data analysis and verification, test hypotheses, draw conclusions, prepare reports and presentations, make recommendations and provide ongoing advice to support decision‑making and planning.
• Understand the spectrum of Ipsos service lines and collaborate with other experts across the service lines to support the client, including new business outreach and structured business development plans.
• Mentor and train junior team members on best practices and career growth on an ongoing basis.
• Create an "internal brand" within Ipsos and give thought to the unique area (whether client facing or internal facing) and activities that will help guide what they want to be "known for" as an expert within and outside of Ipsos.
• CLIENT MANAGEMENT RESPONSIBILITIES
  • Acts as primary project lead to the client, overseeing more junior members, handles more complex conversations/communications around project design, analysis, and unexpected challenges, ensures business retention and uncovers incremental revenue generation opportunities, and provides coaching and guidance to junior team members on client interactions.
• STUDY LEAD RESPONSIBILITIES
  • Leads or co‑leads final report writing elements, strategic client guidance and presentation of findings, working with large datasets and databases of primary and secondary data through sub‑group and advanced analysis.
• EMPLOYEE MANAGEMENT RESPONSIBILITIES
  • May act as manager to one or more Account Managers/Senior Account Managers, overseeing training schedule, day‑to‑day guidance and supervision, and providing feedback during annual review and goal setting.
• STRATEGIC THINKING EXPECTATIONS
  • Acts as strategic leader for project team and for client account team overall, thinks through implications of actions, identifies opportunities and risks, and acts accordingly, balancing client needs with optimal outcome for Ipsos.

Qualifications

• 5+ years’ experience in a research environment.
• Ability to manage multiple projects simultaneously while maintaining a strong client service orientation.
• Ability to work quickly and accurately while maintaining strong attention to detail.
• Strong quantitative research, analytical, interpersonal, and problem‑solving skills.
• Ability to draw insights and tell a story with data.
• Highly motivated, self‑directed and possess a driven personality capable of working within tight deadlines.
• Superior organizational skills, unflagging attention to detail and demonstrated commitment to accuracy and completeness of information.
• Excellent written and verbal communication skills.
• Work well in a team environment.
• Bachelor’s Degree (Graduate Degree an asset) or equivalent related experience.
• Experience with SPSS, R preferred.

What’s In It For You

At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.

Commitment to Diversity

Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data—they are the essence of who we are and what we do.

We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with the code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.

IPSOS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.

About The Team

The Public Affairs Service Line is the world leader in Social and Opinion Research. We work with clients on political and public opinion polling, citizen and stakeholder management, social policy improvement, sustainable development strategy and identifying societal trends and perceptions across several sectors. We assess how government and public affairs policies as well as societal trends and views impact our client’s brand/products/markets.