RQ11336 - Business Analyst - Senior

Responsibilities:

• Provides a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs.
  
• Interacts with the business stakeholders and subject matter experts in order to understand their requirements through gathering, documenting, and analyzing business needs and requirements.
  
• Prepares and advises on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice within the organization.
  

General Skills:

• Leads and conducts business analysis in order to assess client’s business problems/opportunities and documents the business requirements in such a way that I&IT solutions can be determined
  
• Applies re-engineering concepts to promote business improvements through alternative and cost effective service delivery approaches
  
• Leads and conducts business analysis at varying levels of detail appropriate to the project and phases of project, aligning with OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, and OPS Standard Systems Development Methodologies
  
• Develops strategies, prepares business cases and cost-benefit analysis, and conducts feasibility studies for business I&IT initiatives
  
• Develops sound processes for requirements gathering including but not limited to JAD sessions, interviews, mockups, etc.
  
• Conducts business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions for assigned projects
  
• Monitors progress, resolves problems and reports regularly to I&IT management and stakeholders
  
• Develops performance measures and traceability matrices for business analysis evaluation and conducts follow-up
  
• Experience developing strategies, preparing business cases and cost-benefit analysis
  
• Experience conducting requirements gathering, developing documentation, including presentations and briefing notes and conducting stakeholder engagement
  
• Experience in the use of Computer Aided Software Engineering (CASE) tools to document conceptual requirements and scope
  
• Awareness of emerging I&IT trends and technologies
  
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
  
• A team player with a track record for meeting deadlines
  

Desirable Skills:

• Experience implementing best practices for Customer Service, Case Management, and Inquiry Management processes by leveraging Microsoft Dynamics 365 Customer Service and Power Platform capabilities to improve service delivery, agent productivity, and customer experience.
  
• Knowledge and understanding of Information Management principles, concepts, policies and practices
  
• Ability to translate business and data requirements into specifications sufficient for designing appropriate technology solutions
  
• Experience with a wide range of methods, tools and techniques for business analysis such as: business functional modelling, business event modelling, business process mapping
  
• Experience in structured, object oriented and agile methodologies for user requirements
  
• Experience developing performance measures for business analysis evaluation and subsequent follow-up
  
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
  

Requirements

Experience and Skill Set Requirements:

Must Haves:

• Experience implementing best practices for Customer Service, Case Management, and Inquiry Management processes by leveraging Microsoft Dynamics 365 Customer Service and Power Platform capabilities to improve service delivery, agent productivity, and customer experience .
  
• Experience leading and conducting business analysis for business projects to assess clients' business problems or opportunities, document the technical business requirements to meet the functional requirements.
  
• Experience developing context diagrams, use cases and use case models.
  
• Experience developing process maps, stakeholder maps and assessments.
  
• Experience creating systems diagrams
  
• Experience writing business cases and conducting options analysis
  

Skill Set Requirements:

Business Analysis and Technical Skills:

• Experience leading and conducting business analysis for business projects to assess clients' business problems or opportunities, document the technical business requirements to meet the functional requirements.
  
• Experience developing context diagrams, use cases and use case models.
  
• Experience developing process maps, stakeholder maps and assessments.
  
• Experience creating systems diagrams
  
• Experience writing business cases and conducting options analysis
  
• Experience developing cost-benefit analysis, and conducts feasibility studies for business I&IT initiatives.
  
• Experience developing functional and non functional requirements, leading and facilitates in-depth workshops to elicit, review, document and confirm business requirements, business process reengineering, business models, business rules and user interface design, in order to create the technical framework/specifications for development of the business solution and/or infrastructure services or platforms.
  
• Experience developing performance measures for a projects and lines of business
  
• Hands-on experience developing effective use cases and user stories
  
• 1. Business Analysis
  
• Leads and conducts business analysis both on an ongoing basis and for business projects to assess clients' business problems or opportunities, document the technical business requirements to meet the functional requirements, ensuring alignment with the OPS project management and related methodologies.
  
• Applies re-engineering concepts to promote business improvements through alternative, cost effective service delivery approaches.
  
• Conducts ongoing business analysis activities and analysis within all phases of the project life cycle, including initial technical requirements, detailed plan of business analysis activity, business modeling, analysis of business transformation, new business development and acquired solutions, continual refinement of business requirements and identification of significant changes in requirement documentation and maintenance of approved business requirement.
  
• Develops strategies, prepares business cases and cost-benefit analysis, and conducts feasibility studies for business I&IT initiatives.
  
• Oversees ongoing production support and configuration management.
  
• Leads and participates in the process for requests for proposals, with a focus on client requirements and evaluation of vendor responses for I&IT business and/or infrastructure solutions.
  
• Leads and facilitates in-depth workshops to elicit, review, document and confirm business requirements, business process reengineering, business models, business rules and user interface design, in order to create the technical framework/specifications for development of the business solution and/or infrastructure services or platforms.
  
• Develops performance measures for business analysis evaluation and conducts follow-up assessments to ensure compliance with client cluster and corporate I&IT strategies, policies and priorities.
  
• Manages the problem identification and resolution activity to ensure timely resolution of production problems. 
  

Experience:

• Experience on a medium sized project as a business analyst or functional consultant
  
• Conduct gap analysis between current-state and future-state processes.
  
• Support digital transformation initiatives focused on customer engagement and service excellence.
  
• Experience Enterprise business architectural concepts in order to ensure that recommended technologies are consistent with OPS standards.
  
• Experience developing business cases from start to finish
  
• Experience with the software development life cycle, software design, development and integration, database concepts, user interface design principle, change management, quality assurance, risk management, disaster recovery planning, business continuity planning to develop solutions and/or infrastructure services to satisfy business needs.
  
• Experience conducting business analysis reviews, recommending options & changes and contingency provisions.
  
• Experience providing technical leadership, functional business analysis and architecture expertise to project staff, colleagues and clients.
  
• Service delivery management, portfolio, program/project management and resource management to manage the business analysis to clients and provide recommendations on clients' I&IT business and infrastructure needs.
  
• All aspects of business analysis including enterprise level and client program area business analysis and modeling expertise; related business analysis tools, technology, processes, and methodologies; business analysis-related technical and business planning.
  
• I&IT Cluster and corporate policies, directives, guidelines and procedures related to service delivery processes, enterprise business architecture, current trends and technologies relate to business driven IT solutions to provide practical expertise to meet business needs, ensure traceability of business requirements to I&IT solutions and ensure compliance with OPS I&IT policies and standards.
  
• Clients' policies and programs, business goals and objectives, plans, issues and resources and linkage to understand business needs, identify partnership opportunities and match technology solutions to business requirements and provide advice on application of I&IT.
  
• Enterprise business architectural concepts in order to ensure that recommended technologies are consistent with OPS standards.
  
• Software development life cycle, software design, development and integration, database concepts, user interface design principle, change management, quality assurance, risk management, disaster recovery planning, business continuity planning to develop solutions and/or infrastructure services to satisfy business needs. 
  
• Analyzing and problem solving skills to:
  
• Assess clients' business requirements, identify best technology solutions from among alternatives to ensure clients' expectations are satisfied in the cost effective manner, both for individual issues and longer-term overall requirements.
  
• Evaluate directions, trends, standards and policies in a complex and evolving environment using multiple sources of guidance; identify requirements, develop options and make recommendations on general and specific information architecture and data management issues. 
  
• Planning, coordinating and leading all phases of assigned business analysis, process improvements, architecture or infrastructure projects or services within risk, time and resource constraints to meet client needs.
  
• Ensuring the quality of business solution recommendations and implementation and ensuring integration with enterprise and cluster standards and directions.
  
• Conducting business analysis reviews, recommending options & changes and contingency provisions.
  
• Provides technical leadership, functional business analysis and architecture expertise to project staff, colleagues and clients. 
  

Communication Skills:

• Strong communication skills to prepare documentation, including but not limited to; reports, reviews, assessments
  
• Ability to present ideas and suggestions clearly and effectively and in a user friendly manner; maintain a high level of customer service to both internal and external clients
  
• Ability to communicate designs and development in clear and understandable manner