Bilingual Customer Success Representative (Mandarin or CantoneseEnglish)
Embark Student
We are looking for an outstanding verbal communicator active listener and natural problem solver to join us until September 2025. You enjoy talking to people and you are enthusiastic about helping families meet their goals for their childrens future and are fluent in Chinese (mandarin or Cantonese) & English .
This is a 3 month contract position from July to September 2026 with opportunity for extension based on business needs.Responsibilities
Delivers exceptional customer experience to Embark customers and prospects.
Identifies customer needs and provides best solution or guidance in the best interests of customers.
Be a subject matter expertise for RESP and assist customer requests for RESP related services over the phone e-mail and online chat including contributions payments and general account related inquiries.
Offer and guide customer to leverage digital and self serve options seek out opportunities to meet with licensed specialists in other departments (e.g. refer new customers to Sales teams) and create easy & smooth experiences.
Takes ownership of challenges as they arise identifying gaps and opportunities to keep customers on track.
Looks for ways to enhance or improve overall customer experience.
Organizes customer related information to ensure accuracy completeness and confidentiality.
Acts as both a team player and a leader: someone who can back up teammates and fill in for absences as needed and take the lead on important projects.
Broader accountabilities may be assigned as needed.
Supports customers who contact us through our centre Monday to Thursday 9 a.m. to 8 p.m. and Friday 9 a.m. to 6 p.m. (Eastern Time). Work schedule may differ from week to week in terms of days worked hours and shifts.
Skills Knowledge and Expertise
One year of experience providing excellent customer service and/or working in a customer support department
Superior written and verbal communication skills with a proven ability to express yourself clearly and give your full attention to customer needs over the phone.
Well-organized and detail-oriented with the solid record-keeping skills needed to work with our customer tracking systems.
Excellent organizational and time management skills and thrive on multi-tasking in a fast-paced environment.
Strong analytical and problem-solving skills
Proficient with Microsoft Office 365
Being flexible to meet the needs of the Customer Success Centre.
A requirement for the bilingual Customer Success Representative role: Fluent in Chinese (Mandarin or Cantonese) & English .
Required Experience:
Unclear Seniority
$38.8k - $48.5k per year
...machinery and technology leader who helps customers manufacture and maintain vital equipment... ...Status: Salary Full-Time Function: Customer Experience Pay Range: ($38,799 - $48... ..., and performance discussions How Success Is Measured Customer Satisfaction (CSAT...BilingualFull timeLocal area- ...Please note the location of this position must be based in the Greater Toronto Area. Bilingual Customer Service Representative As part of our strategy to expand and strengthen our presence across Canada, we are looking for a Bilingual Customer Service Representative...BilingualTrial periodMonday to fridayShift work
$52k - $63k per year
...We're looking for an incredible Customer Service Experience Representative to join our Contact Centre team on... ...the Supervisor, Service Center, the Bilingual Customer Service Experience Representative... ...important part of a company's success and is a highly respected role. Because...BilingualLittle jobFull timeInternship$19.84 - $25.01 per hour
...Number : 230308 Job Description Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners... ...High School Diploma/GED; Bachelor's Degree preferred ~ Bilingual in French and English Preferred ~ Experience with...BilingualRemplacementFull timeWork at officeLocal areaShift workDay shift- ...Location: Remote (Toronto, Canada) Reports to: Head of Customer Success Work Authorization: Candidates must have legal authorization... ...in Excel, Google Sheets, or HubSpot reporting. · Bilingual in English and Mandarin Chinese — helpful for collaborating with our global...BilingualMandarin languageFull timeInternshipRemote work
$50k - $60k per year
...TouchBistro helps restaurants run better — and our Customer Success team makes sure every customer gets the most out of their investment. As... ...commitments, and ensure zero follow-ups are missed. Nice to Have ~ Bilingual in English and Spanish - a meaningful asset given the...BilingualInternshipFlexible hoursShift work$45k - $55k per year
Job Description The successful candidate will be responsible in assisting clients in resolving... ...and evaluate information and resolve customer complaints. ~Conduct customer... ...claims ~Proficiency in using various computer application/ ~Bilingual French is required....Bilingual$80k - $120k per year
...collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint... ...you! About the Position: The Customer Success Manager will be responsible for generating... ...total rewards. The listed salary range represents a good faith estimate, with final offers...Long term contractFull timeContract workTemporary workWork at officeWorldwide$60k - $90k per year
...Customer Success Manager Decoda Health is seeking a Customer Success Manager to own the communication interface between our company and the clinics we serve. As the primary point of contact, you'll ensure every customer request is heard, tracked, and resolved—nothing slips...Full timeInternship$50k - $70k per year
...Support Customer Success Managers in managing customer relationships and ongoing account activities. Build positive working relationships with customer stakeholders and act as a trusted partner throughout their journey with Sodales. Assist in developing and executing...Full timeInternship- ...Customer Success Manager Location: Toronto, ON, Canada Type: Full-Time Experience: Mid Level Who We Are TitanFile is an award-winning solution enabling secure, efficient exchange of confidential files. As the easiest, most secure file sharing service available,...Full timeWork at officeFlexible hours
$135k - $150k per year
...As Principal Customer Success Manager, you will own the success of Tipalti's largest and most strategic customers, ensuring they achieve meaningful... ...of our highest profile, top tier accounts. These customers represent a significant portion of Tipalti's revenue and carry high...Long term contractFull timeWork at officeFlexible hours- ...vision at Postman. About the Role We're building out the Customer Success Engineering team at Postman, and we need business-minded... ...not just how they say they do in planning meetings. Must be bilingual - French Speaking What Else? In addition to Postman's pay...BilingualLong term contractInterim roleManual laborWork at officeFlexible hoursWeekend work3 days per week
- ...accounting space. We’re looking for a driven, customer-centric Senior CSM to deepen our customer... ...role, what you’ll do: Our Customer Success team sits within the Product Organization... ..., what we are looking for: You’re a bilingual (French & English) communicator with the...BilingualLong term contractWork at officeRemote workWork from homeHome officeFlexible hours
- ...We are looking for a Customer Success Associate to join our team in Toronto! As a Customer Success Associate you will be responsible for driving strategy for the Achievers recognition and engagement platform while continuously driving value for our customers. You will play...Permanent employmentFull time
$107k - $148k per year
...Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and ensures every customer can realize the full potential of...Long term contractFull timeInternshipWorldwideFlexible hours$112k - $154k per year
...revenue organization. As part of Okta's Business Operations team, we amplify the impact across our rapidly growing Sales, Presales, Customer Success, Technical Account Management (TAM), and Renewals organizations by ensuring each function has the insights, tools, and processes...Local areaWorldwideShift work- ...creative performance, they turn to us. Our founders have built successful companies before, but what we’re most proud of is who chose... ...for talented people to help us get there! About the Customer Success Manager role & team You will be directly responsible for educating...Permanent employmentFull timeSummer workCasual workInternshipWork at officeRemote workWork from home
Motion
Toronto, ON6 days ago $100k - $105k per year
...digital portfolios and career/life planning tools to support student success and documentation of learning. You can learn more about us at .... ...the Opportunity We’re looking for an experienced Manager, Customer Success to lead the day-to-day performance of our Customer...Long term contractFull timeInternshipWork at officeRemote workFlexible hoursShift work1 day per week$78.2k - $105.8k per year
...by bettering the lives of legal professionals while increasing access to justice. Summary: We are currently seeking a Customer Success Enablement Specialist to join our Revenue Enablement team in Toronto Vancouver or Calgary. What your team does The Revenue...Full timeWork at officeLocal areaFlexible hours- Welcome to the Demo Job Listing for Lever! This is a fictional job created solely for demonstration purposes and is not an actual open position . We’ve crafted this listing to showcase the functionality of our ATS platform, including job descriptions, application processes...
- .... If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you. What you'll do: As a Customer Success Manager, you’ll ensure our customers achieve a high level of adoption and business value from using Pigment, with a specific focus...Full time
$20 per hour
Are you a confident communicator who thrives in a high-energy environment? We are seeking three (3) Bilingual Customer Service Representatives to join a brand-new department within a premier national loyalty program. This is a 100% remote opportunity to support members across...BilingualRemplacementPermanent employmentFull timeContract workRemote workMonday to fridayShift work$60k per year
...Role As an Inside Sales Representative at Clarius, you will play a... ...We are currently seeking bilingual sales professionals based in... ...and reach out to potential customers using a combination of cold... ...months of employment to support successful onboarding. In total, you can...BilingualInternshipRemote workWorldwide- ...to work from home in Canada? We’re looking for dedicated Customer Service Representative / Receptionist to join our team. Whether you’re just starting... ...comprehensive training and ongoing support to ensure your success. Non-Discrimination and Equal Opportunity Statement:...Remote workWork from homeFlexible hours
- ...At Achievers, we believe recognition fuels performance, and our customers rely on us to help them build workplaces where people truly thrive. As a Customer Success Manager I, you’ll be at the heart of that mission, owning the strategy and long-term success of some of our most...Long term contractPermanent employmentFull time
- ...Customer Service Representative – Desjardins Agent Team Member Location: Danforth, Toronto, ON Employment Type: Full-Time | In-Office Are... ...priorities in a fast-paced environment What Will Make You Successful: ~2+ years of experience in customer service, retail,...Full timeWork at office
- ...costs, increases efficiency, and boosts customer satisfaction. Hundreds of manufacturing sites... ...Summary The Smart Factory Customer Success Manager is the primary post-go-live partner... ...and we recognize the need for teams that represent a variety of backgrounds, perspectives,...Full timeContract workInternshipRemote workFlexible hours
$97k - $141k per year
...and listen to each other and customers in meaningful ways. Moody’s is... ...for IFRS 17, driving client success, solution adoption, and long-... ...insurance clients Own the full customer lifecycle from onboarding... ..., and Support teams to represent the customer voice and influence...Long term contractFull timeInternship$102.4k - $128k per year
...As a Senior Partner Customer Success Manager, you will join our growing Customer Success organization in a newly created role focused on the post-go-live experience for customers brought on through our strategic partner ecosystem. You will serve as the primary CS touchpoint...Long term contractFull timeWork at officeFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Bilingual Customer Success Representative (Mandarin or CantoneseEnglish). Be the first to apply!
- customer team member Toronto, ON
- customer service representative night shift Toronto, ON
- customer service officer Toronto, ON
- représentant au service à la clientèle anglais Toronto, ON
- conseiller service clientèle Toronto, ON
- member services representative overnight Toronto, ON
- customer service advisor Toronto, ON
- customer retention specialist Toronto, ON
- route service sales representative Toronto, ON
- conseiller clientele Toronto, ON