Customer Success Analyst
$50k - $70k per yearFull-time
Sodales Solutions
- Support Customer Success Managers in managing customer relationships and ongoing account activities.
- Build positive working relationships with customer stakeholders and act as a trusted partner throughout their journey with Sodales.
- Assist in developing and executing customer success plans aligned with customer goals and business objectives.
- Monitor customer health product usage and engagement metrics to identify adoption opportunities and potential risks.
- Conduct regular customer check-ins and follow-up activities to support successful product adoption.
- Collaborate with Product Solution Advisory Sales Delivery and Support teams to ensure a seamless customer experience.
- Gather document and communicate customer feedback to internal stakeholders.
- Help track customer satisfaction retention and adoption metrics across assigned accounts.
- Support onboarding activities customer training sessions and enablement initiatives.
- Assist customers with best practices and guidance regarding product functionality and usage.
- Escalate customer concerns risks and issues appropriately to senior team members.
- Participate in customer business reviews and account planning activities.
- Assist in managing customer requests enhancement submissions and technical change requests.
- Contribute to the development of customer-facing documentation training materials and knowledge base content.
- Maintain accurate customer records and activities within internal systems.
- Continuously develop knowledge of Sodales products customer use cases and the industries we serve.
- Participate in company initiatives and contribute to the ongoing improvement of customer success processes.
Requirements and Qualifications
- Bachelors degree in Business Communications Human Resources Information Systems or a related field.
- 13 years of experience in Customer Success Account Management Customer Support Business Analysis or a customer-facing role.
- Relevant co-op internship or SaaS experience will be considered an asset.
- Strong written verbal and interpersonal communication skills.
- Excellent relationship-building and customer service abilities.
- Strong organizational skills with the ability to manage multiple priorities.
- Analytical mindset with the ability to interpret data and identify trends.
- Comfortable learning technical concepts and discussing product functionality with customers.
- Experience working with CRM systems or customer management tools is considered an asset.
- Familiarity with SaaS products and subscription-based business models.
- Experience in the EHS space is considered an asset.
- Curiosity and willingness to learn about the industries products and customers served by Sodales.
- Ability to work collaboratively across multiple teams in a fast-paced environment.
Required Experience:
Manager
Vacancy posted 17 hours ago
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