Director of Housekeeping and Style

Company Description:

Located in the heart of Montreal’s fashion district, the Vogue Hotel Montreal, Curio Collection by Hilton, is just steps away from luxury boutiques, top restaurants, and downtown attractions. This hotel offers a refined and elegant experience, ideal for travelers looking to enjoy the very best of Montreal. Working at the Vogue Hotel Montreal means being part of a team committed to delivering exceptional service in a prestigious setting.

At Hilton, excellence is tradition. We anticipate our guests’ needs and create unforgettable experiences. The same care extends to our team: we are committed to providing an environment where everyone can thrive both personally and professionally. The Vogue Hotel Montreal, a jewel of Hilton’s Curio Collection, blends luxury and personalization to offer guests a truly memorable stay.

Why is this position important?

As the Director of Housekeeping and Style, you ensure that every detail of the hotel reflects Hilton’s quality standards and the expectations of a 5-star establishment. You are responsible for the operational and administrative management of the hotel department. You oversee daily activities, supervise staff, and ensure compliance with quality, health, and safety standards. You contribute to management decisions, manage human resources planning, budget monitoring, and inventory control. Focused on continuous improvement and guest satisfaction, you work closely with other departments to ensure efficient operations and a high level of service.

What we offer:

• Transportation premium
• Wellness and Recognition Programs
• Exceptional Hilton Discounts
• Competitive Benefits
• Career opportunities within a growing group
• Employee referral bonus
• And many more to discover!

Your main responsibilities:

Management & Supervision

• Supervise and coordinate the daily activities of the housekeeping staff
• Recruit, train, and mentor team members
• Develop schedules and assign work tasks
• Evaluate performance and manage disciplinary matters
• Collaborate with HR and the union
• Ensure compliance with internal policies and Hilton standards
• Manage workload distribution and intervene in case of conflicts
• Anticipate needs and propose innovative ideas
• Maintain cleanliness of hotel areas and conduct quality inspections of guest rooms
• Actively participate in management meetings

Management of Material and Budgetary Resources 

• Manage inventories and orders
• Ensure proper functioning of facilities and maintain supplies
• Prepare and monitor the department’s budget

Service & Quality

• Collaborate with other departments to ensure an exceptional guest experience
• Conduct thorough inspections of hotel areas

Guest service

• Handle complaints and ensure proper follow-up
• Collaborate with other departments for seamless service

Role Requirements 

• University degree (Bachelor’s) in a relevant field, such as Hospitality or Tourism Management, Operations Management, or any other related discipline.
• Minimum of three (3) years of experience in the hotel or hospitality industry, including at least one (1) year in a similar role with supervisory or management responsibilities.
• Excellent knowledge of hotel operations and customer service standards
• Proven ability to manage a team, organize work, and make operational decisions
• Strong skills in time management, problem-solving, and leadership
• Fluent in French and English, both written and spoken
• Ability to work effectively in a dynamic environment and manage multiple priorities simultaneously
• Proficiency with hotel management systems (HotSOS, Opera considered an asset)

Key Qualities

• Leadership and autonomy
• Rigour and attention to detail
• Strong organizational skills and initiative
• Ability to manage stress and prioritize effectively
• Team spirit and conflict management skills

Artifact Group at a glance:
Artifact Group is a private investment and property management company specializing in the acquisition and valuation of real estate assets and recognized for its expertise in hospitality. Over the years, we have built a portfolio of award-winning properties in Canada and the United States. Among them, the Vogue Hotel Montreal Downtown, Curio Collection by Hilton, the first Curio Collection address in Canada, was distinguished by Hilton as "Curio Collection Conversion of the Year 2022" for the Americas.

Joining our team means joining a stimulating environment, where excellence and passion for service make all the difference. Do you have the talent and motivation? We have the right position for you!