Branch Administrator - Vancouver

What you will be doing

• Perform daily collections activities for an assigned portfolio of customer accounts
• Reconcile customer accounts and review discrepancies
• Generate and distribute monthly statements for assigned accounts
• Prepare credit memo packages with supporting documentation and submit them for approval
• Prepare refund cheque requests with supporting documentation and submit them for approval
• Build and maintain strong relationships with customers across a diverse and dynamic industry
• Collaborate with cross-functional teams to resolve collection issues and manage exceptional cases
• Support the Cash Application team by providing payment details to ensure accurate application of customer payments
• Participate in monthly Accounts Receivable review meetings with management to resolve disputes and identify current or potential high-risk accounts
• Escalate collection, billing, and reconciliation issues to the appropriate Account Manager in a timely manner
• Prepare and distribute reports on delinquent accounts and collection activities
• Respond to vendor inquiries and direct requests to the appropriate department as needed
• Communicate account management changes to relevant team members
• Prepare credit invoices, upload approved credit memo packages into Oracle, and notify customers of issued credits
• Complete credit check documentation and credit reference requests, as required
• Perform other duties as assigned

What do you bring

• Diploma in Business or Office Administration
• A minimum of 2 years of relevant experience
• Attention to detail coupled with the ability to multitask
• Strong customer service and relationship management skills to resolve account and billing issues
• Ability to analyze reports, prioritize collection activities, and exercise sound judgment when managing accounts
• Excellent communication skills paired with the inherent ability to prioritize and organize tasks
• Proven ability to manage conflict, coupled with the ability to work collaboratively
• Ability to adapt to change in a fast-paced, high-volume work environment
• Resourceful, self-motivated, and able to network within the organization to determine best practices
• Proficient in Microsoft Office: Word, Excel, PowerPoint
• Willingness to support team objectives and adapt to changing business needs
• Positive attitude and a proactive approach to supporting branch operations

What we offer

• Compensation range: $50,000 to $60,000
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Bonus plans for all positions
• Wellness Program

TK Elevator is an equal opportunity employer and is committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, or any other protected status required by applicable law.

This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidates to fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interview as to whether or not you were successful in obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative requirements.

As part of our recruitment process, TK Elevator may use AI tools to assist in screening candidates and assist in evaluating candidate qualifications. All final hiring decisions are made by either the hiring manager or the recruitment team

What Makes Us Special

At TK Elevator, we offer more than just a job, we offer a place to grow, thrive, and make an impact.

Here’s what you can look forward to:

• Competitive Compensation: Competitive and market-aligned compensation in a technically exciting, stable, and sustainable industry.
• Continuous Development: Structured onboarding, continuous learning, and development programs designed to support your growth.
• Work-life balance: Sustainable ways of working supported by policies and working models aligned with local practices and business needs.
• A culture that moves people: Open communication, mutual respect, and an inclusive environment where everyone feels valued and empowered.
• Empowered Work Environment: Flat hierarchies, approachable leadership, and the freedom to innovate and make an impact from day one.

Ready to move beyond?

Apply online today!

Please note: We only consider applications submitted through our online system.

Diversity & Inclusion Statement

At TKE, diversity drives innovation. We encourage applicants of all backgrounds, identities, and experiences to join us.

TKE – Move Beyond

Who We Are

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

TKE – Move Beyond.