Marketing Operations Administrator

RSL’S story:
Refrigerative Supply Limited is a family business owned by Alison Hamilton and Linda Gibbs. The business was founded by Peter Gibbs' and Alison Hamilton's parents, Jack and Elizabeth Gibbs. In 1949 they acquired the four-year-old Vancouver branch of an American-based company. From this modest beginning, the Company now has a Head Office in Burnaby, twenty-three Branches, and Four Distribution Centers spread across Western Canada. We are committed to remaining a family business and are proud to have the third generation working in the business. The company's mantra is to ‘inspire excellence and trust’ by providing creative solutions and unrivaled experiences, in-store and online, that make RSL the choice for customers, suppliers, and employees at every location. For more information, please visit:  

RSL Mission
Our purpose is to provide the highest quality HVAC and Refrigeration experience in Canada.

RSL Vision
To be the environment that inspires excellence and trust within our community.

RSL Values
Gracious, Collaborative, Courageous, Innovative, Community Focused, and Exceptional Experience.

Great Place to Work
At RSL, we pride ourselves on fostering a dynamic and inclusive workplace culture. Our commitment to excellence and employee satisfaction has been recognized with the prestigious “ Great Place to Work ” certification for six consecutive years. This accolade reflects our dedication to creating an environment where every team member feels valued, supported, and empowered to achieve their best.

The Opportunity:

Scope of the position

We are seeking a highly organized and proactive Marketing Operations Administrator to support the execution of marketing initiatives, events, reporting, campaigns, and operational projects across the business. This role is ideal for someone who enjoys balancing data analysis, project coordination, and hands-on execution while ensuring marketing initiatives are delivered efficiently and effectively.

The successful candidate is proactive, resourceful, and able to manage competing priorities while maintaining a high level of accuracy and accountability.

Key Responsibilities

Event Planning & Execution

• Assist in planning and executing events, including:




• Customer incentive trips


• Internal events (e.g., golf tournaments, Tool Expo)


• Support logistics, coordination, and post-event follow-up


• Assist with event registration management, attendee tracking, and post-event reporting.


• Support sponsorship tracking and fulfillment activities.

Marketing Collateral & Asset Management

• Manage internal and external marketing collateral, including:




• Posters


• Branded apparel and wearables


• Promotional giveaways


• Oversee ordering and coordination of co-branded collateral

Product Launch Support

• In coordination with the Marketing Manager and Marketing Coordinator, support new product launches by:




• Coordinating marketing assets across email, social media, and website


• Ensuring timely execution of all launch elements


• Coordinating product launch timelines and marketing deliverables using Asana and departmental workflows.

Program Coordination

• Manage the RSL Student Toolbox program, including:




• Student registrations


• Welcome kit and branded collateral distribution


• Program reporting

Email & Social Media Execution

• Build and deploy email campaigns within the company's email marketing platform (e.g., SendGrid, Constant Contact)


• Schedule and post social media content per the marketing calendar


• Maintain email lists, subscriber records, and CASL compliance documentation


• Pull reporting and engagement metrics for review by the Marketing Coordinator

Marketing Operations & Project Coordination

• Maintain assigned tasks and projects within Asana and other departmental systems


• Monitor task completion and escalate issues that may impact timelines.


• Assist with project intake and workflow coordination.

• Support campaign execution across email, website, social media, and branch marketing initiatives.


• Ensure project updates, deadlines, and documentation remain current

Team Support & Coverage

• Provide backup support for Marketing Administrators, Marketing Coordinator, and other marketing team members as required


• Assist in maintaining continuity of projects and communications during vacation, illness, or peak workload periods


• Support cross-functional marketing initiatives to ensure deadlines and deliverables are achieved


• Act as a primary point of contact for branch and vendor marketing requests


• Escalate requests to appropriate marketing team members when required

Logistics & Operations

• Act as the main point of contact for shipping and receiving marketing materials


• Organize inventory and prepare materials for distribution

Additional Responsibilities

• Take on additional marketing or administrative tasks as required to support team objectives

Work Environment & Expectations

This role requires a flexible, hands-on individual who can work efficiently both mentally and physically. Responsibilities occasionally include working in a warehouse environment, such as:

• Receiving marketing materials


• Organizing inventory


• Preparing shipments

Materials may range from printed collateral and promotional items to larger assets such as signage.

The Marketing team manages multiple concurrent projects with many moving parts. Success in this role requires:

• Strong judgment and the ability to work independently with minimal supervision


• Excellent time management and prioritization skills


• A proactive approach to keeping projects on track


• Ownership and accountability for assigned tasks

Required Skills & Qualifications

• Experience working with project management platforms such as Asana, Monday.com, Smartsheet, or similar systems.


• Strong ability to manage multiple projects and deadlines simultaneously.


• Advanced proficiency in Microsoft Excel


• Experience with SharePoint


• Strong working knowledge of Microsoft Office Suite


• Exceptional organizational and multitasking abilities


• Strong communication and coordination skills


• High attention to detail and accuracy

What we offer:  

The target salary range for this position is $50,000 - $60,000 CAD per annum. The pay range for this position is a general guideline only. The salary will depend on internal pay equity and the candidate's relevant skills, experience, qualifications, and job market data.

It's not all about work. That's why we support and recognize our team members with a range of benefits:

• RSL is an entrepreneurial company - we don't micromanage.


• Embark on a continuous development journey. You have access to $3,500 annually to invest in your professional growth.


• Annual Bonus Program 


• 
  

  Vacation entitlement starting at three (3) weeks annually, with incremental increases based on years of service, up to a maximum of six (6) weeks.



• 3 personal obligation days.


• Wellness Account.


• Stay healthy with our rich benefits package.


• Protect your future with our Pension plan.


• Access a 24/7 Employee Assistance Program.

Refrigerative Supply Limited is an equal opportunity employer. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace.