Pension Plan Administrator

Job Responsibility:

Bilsland Griffith Benefit Administrators is a third party pension and benefit plan administrator based in Burnaby. We work closely with the members and Trustees of negotiated cost pension and benefits plans in delivering superior member service and accurate plan information.

Our clients , the trustees of health and welfare trusts, defined benefit and defined contribution plans, value our breadth of experience and attention to detail and service in administering their plans.

Our team is made up of pension and benefit administrators, data analysts, accountants, support staff and consultants, focusing on making sure that plan members understand the benefits that have been negotiated on their behalf.

Pension and Benefit Administrator

We have an opportunity for an experienced pension administrator with a strong mathematical aptitude and the ability to understand and apply detailed pension plan provisions. Additionally, the role requires strong customer service skills as the successful candidate will deal directly with plan members in person and over the phone.

Intermediate Excel skills are required, along with strong math skills and an analytical aptitude.

Responsibilities will include:

Trustee Service

• Prepare meeting agendas and arrange for attendees at quarterly Board meetings.
• Work with executive assistant to prepare meeting material and distribute to Trustees and service providers.
• Prepare minutes of Trustee meetings.

Plan Member Service

• Communicate with and answer incoming calls from members as dictated by call volumes for clients as needed.
• Delegate meetings with members to administrators where possible and or meet in person and respond to inquiries and discuss options and answer questions.
• Assist in preparation and drafting of member communications including annual member pension statements, newsletters and Plan booklets.
• Seek to identify areas where service to clients could be improved.

Calculations

• Create templates for various calculations and update as needed.
• Death before retirement calculations.
• Marriage breakdown calculations.
• Send information and packages to clients as requested.

Records Management

• Maintain records for members, updating information as required.
• Notify all related service providers of any information changes.

Work Experience:

• Post-secondary education or formal training in pension and benefits administration, mathematics and or analytics.
• At least five years of previous pension administration and customer service experience, preferably within a finance, pension, and/or analytics work environment.
• Some experience with leading a team and / or supervising the day to day activities of junior colleagues.

Knowledge, Skills and Abilities:

• Strong understanding of pension legislation including Family Law Act (FLA) and Pension Benefits Standards Act.
• Advanced math and analytical skills.
• Demonstrated organizational skills to effectively prioritize workload and meet deadlines.
• Effective interpersonal and organizational skills and the ability to maintain effective working relationships.
• Ability to handle confidential information with tact and discretion.
• Working knowledge of basic record keeping and bookkeeping/accounting procedures.
• Intermediate skills using a variety of computerized software packages such as Microsoft Office Suite (e.g., Excel, Access, PowerPoint, Outlook), related databases and Internet.
• Enthusiasm for mentoring and developing junior administrators.

The salary range for the successful candidate is $70,000 - $80,000 depending on experience, plus a generous bonus and competitive benefits package/RRSP plan. Bilsland Griffith offers continuous growth and supports employees personal and professional development.

Job Types: Full-time, Permanent

Pay: $70,000.00-$80,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Burnaby, BC V5C 0E4: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (required)

Experience:

• pension administration: 1 year (preferred)

Work Location: In person