Business Analyst (Junior to Intermediate)

Who We Are

PLATO is Canada’s largest Indigenous-owned software testing and technology services company. For nearly 30 years, our expert teams have helped our clients deliver reliable products that users enjoy interacting with.

Our 100% Canada‑based team brings deep experience in QA, software testing, and IT services, along with a shared commitment to collaboration, mentorship, and continuous improvement. We’re a team that shows up for each other, whether that’s tackling complex client challenges or helping colleagues grow through coaching and knowledge‑sharing.

As Canada’s largest Indigenous‑owned software testing company, we’re proud of our roots and our mission to build a stronger, more inclusive technology workforce. At the same time, we warmly welcome applicants of all backgrounds and experiences who are passionate about quality, teamwork, and making an impact.

Contract Duration: Oct 6 to Dec 31, 2026 and Oct 6, 2026 - May 30, 2027

Number of roles: 2

Security Clearance: Reliability or higher is required at time of application

Job Summary

The Business Analyst supports a large-scale business transformation program focused on replacing legacy case management systems, simplifying business processes, and enabling a more integrated, efficient, and client-centric service delivery model. Working closely with business and technology stakeholders, the role supports partner integration, business modernization, strategic planning, roadmap development, and stakeholder engagement activities. The Business Analyst translates business requirements into actionable solutions and develops insights and executive communications that support informed decision-making and successful program delivery.

Responsibilities:

• Support the planning and execution of partner onboarding and integration activities , including readiness assessments , enablement strategies , engagement plans , and operational transition support .

• Analyze business needs , business processes , and transformation opportunities to support the modernization and simplification of case management capabilities and inform strategic decision-making.

• Contribute to the development and refinement of the CMP roadmap by identifying and evaluating priorities , dependencies , milestones , risks , business outcomes , and program objectives .

• Conduct research , business analysis , and strategic assessments to develop decision papers , strategic POVs , leadership briefings , and recommendations that support executive and program governance activities.

• Develop executive-ready governance packs , presentations , reports , briefing materials , and communications products that translate complex technical , program , risk , and dependency information into clear, actionable insights.

• Support business value realization by defining, assessing, and communicating the benefits , impacts , and outcomes associated with modernization initiatives and strategic investments.

• Maintain governance artifacts , action logs , and decision-support documentation to enable effective governance, tracking, and decision-making processes.

• Communicate program updates , risks , dependencies , and key outcomes to stakeholders in a concise and meaningful manner, supporting stakeholder engagement , alignment, and informed decision-making.

Requirements:

• 2+ years of demonstrated experience in Business Analysis , Requirements Management , and Business Process Analysis/Design , including identifying opportunities for ideally for process improvement and business transformation.

• Knowledge of Business Transformation , Business Model Strategy , and Strategic Planning & Roadmap Development within complex organizational environments.

• Strong Stakeholder Engagement , Facilitation , and Executive Communication skills, with the ability to build relationships and communicate effectively across business, technical, and partner groups.

• Experience supporting Change Enablement , Partner Readiness , and organizational adoption initiatives.

• Proficiency in Performance Reporting , data analysis, and the development of insights, presentations, and recommendations to support decision-making.

• Strong Problem-Solving , Critical Thinking , and analytical skills, with the ability to assess complex issues and develop practical solutions.

• Knowledge of Project Management principles, including planning, coordination, risk management, dependency management, and delivery support.

• Experience in Benefits Realization , Value Measurement , and Value & Benefit Identification , with the ability to assess and communicate business outcomes and investment impacts.

Work With Us

At PLATO, we believe that great work happens when people feel supported, connected, and challenged in the right ways. You’ll be part of a collaborative environment where experienced professionals share knowledge, mentor others, and contribute to solving complex, real‑world client projects.

We are committed to inclusive hiring practices and encourage applications from individuals of all backgrounds, including women, persons with disabilities, visible minorities, and Indigenous peoples. If you require accommodation at any stage of the recruitment process, we’re here to support you.

PLATO respectfully acknowledges that we operate on treaty territories, unceded First Nations and Inuit territories, and within Métis homelands. We honour the long history of these lands and actively work toward reconciliation between Indigenous and non‑Indigenous peoples on Turtle Island.