Office / Administrative Assistant

The ideal candidate will have strong communication and organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced transportation and logistics environment. Experience in transportation, fleet management, automotive, or logistics is an asset

Key Responsibilities

• Provide administrative support to the client's Fleet team and management.
• Respond to incoming and outgoing calls and emails from clients, drivers, and vendors.
• Assist clients with questions regarding transportation orders and services.
• Enter, update, and manage client orders accurately and efficiently.
• Maintain client information, parameters, records, and reports.
• Coordinate and follow up on transactions to ensure timely completion and adherence to service-level agreements.
• Monitor orders and provide regular updates and follow-up to clients.
• Communicate professionally with drivers, vendors, and other stakeholders.
• Use CRM and other internal systems to document and track client support activities and transactions.
• Ensure all client requests are handled promptly and professionally.
• Assist with troubleshooting and resolving client issues.
• Maintain accurate documentation and records.
• Follow company policies, procedures, and industry best practices.
• Stay informed about client requirements, company processes, and developments within the automotive and transportation industry.
• Support other administrative and operational tasks as required.

Qualifications & Skills

• Previous experience in an administrative, customer service, or office support role.
• Strong written and verbal communication skills.
• Excellent organizational and time-management abilities.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable communicating with clients, drivers, and vendors by phone and email.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel .
• Experience with CRM or order-management systems is an asset.
• Previous experience in transportation, logistics, fleet, or automotive industries is an asset.
• Professional, positive, and customer-focused approach.
• Ability to work independently while also being a strong team player.