Volunteer Support Administrator

Yonge Street Mission (YSM) is a vibrant, non-profit Christian organization leading a collective movement to end chronic poverty in Toronto.

Since 1896, we’ve worked to transform the lives of people living with poverty, going beyond immediate needs by offering wrap-around support via holistic programs and services, and a pathway which enables vulnerable youth, families in need, adults experiencing poverty and vulnerable communities to move from surviving to thriving.

To make this happen, we are passionate about investing in the people we work with, and look for a diverse range of staff who are key for us to advance our mission: Christians who have a heart for neighbours in need, a desire to transform the lives of our community members, and who believe in treating everyone with dignity and respect.

If you are inspired by our vision and feel a true call to contribute to YSM’s work, we’d love to hear from you.

What We Offer:

As a staff member at YSM, some of the things you can look forward to include a values-based and highly collaborative and engaging work environment with a high value on staff’s mental health and well-being; meaningful, innovative and impactful work, with opportunities to make a difference in the lives of children, families, and the community. Our competitive Total Rewards compensation package also includes Group RRSP matching, annual leave and paid personal days, comprehensive health and dental care coverage, an Employee and Family Assistance Program that includes counselling services by Christian professionals, and numerous other perks.

The Opportunity:

YSM is seeking a  Volunteer Support Administrator  who will recruit, onboard, coordinate and support volunteer healthcare professionals at the Evergreen Health Centre. The incumbent will also provide administrative and reception support to Health Centre programs as needed. The incumbent will work  part-time 22.5 hours per week . The successful candidate will further develop skills in building relationships, recruitment and retention, scheduling, healthcare administration and reception. 

Responsibilities:

• Identify ongoing volunteer recruitment needs
• Work closely with the Volunteer Resources department to recruit new volunteers and support existing volunteers
• Promote the health centre in external communications and outreach events
• Provide administrative support for strategic partnerships
• Support the screening and processing of all new volunteer applications
• Coordinate interviews and meetings as needed
• Coordinate volunteer, student and partner schedules 
• Create, update, maintain and distribute monthly health centre services calendar
• Onboard and provide basic training for new volunteers, students and partners
• Provide basic administrative and technical support to volunteers, students and partners while on-site 
• Liaise and coordinate with volunteers as needed (e.g. schedule, parking, cancellations)
• Ensure volunteer recognition and retention (e.g. annual appreciation event, thank you cards)
• Maintain and update volunteer records for professional liability and credentialing
• Update and support volunteers with health centre policies and procedures
• Ensure accurate tracking of volunteer data (e.g. volunteer shift, contact information, volunteer status etc.)
• Ensure accurate tracking of volunteer statistics (e.g. new volunteers, archived volunteers)
• Assist with proposals and reports for funding/partnerships as needed
• Assist with statistical data collection and reporting as needed
• Assist with processing invoices, gift in kind donations
• Provide relief support for health centre reception as needed:
  • Provide a welcoming and warm atmosphere to community members, volunteers, students and staff
  • Ensure privacy and confidentiality 
  • Manage the flow of the reception area, directing visitors, contractors and deliveries
  • Manage conflict and ensure safety
  • Manage and answer calls, emails, faxes, mail and redirect as necessary
  • Schedule and coordinate clinic appointments with community members, volunteers and staff
  • Manage wait lists, screening, intake and registration of new patients
  • Input and update data in several databases including Paradigm, CHR EMR, OSCAR EMR, Google sheets and Salesforce
  • Ensure accurate data entry and documentation
  • Connect community members to internal and external resources
  • Maintain infection prevention and control measures
• Respond to emergency situations in accordance with YSM policies and procedures; including assessing when to call for assistance
• Be an active team member of the wider YSM community

Qualifications:

• Experience supporting volunteers in a non-profit organization
• Strong interpersonal and conflict resolution skills
• Prompt, reliable, adaptable, self-motivated, conscientious and innovative
• Strong verbal and written business English communication skills
• Ability to motivate, support and appreciate diverse volunteer groups
• High attention to detail for accurate record-keeping, evaluation and reporting
• Proficiency in MS Office, Google Drive, Volunteer Hub (or similar)
• Excellent working knowledge of EMRs, Salesforce an asset
• Experience in reception work or office administration an asset
• Understanding of medical terminology an asset
• Experience working with vulnerable and marginalized populations an asset
• Experience working in a multicultural, multi-faith setting, and those with multiple challenges
• Ability to professionally and compassionately handle confidential, sensitive material
• Training in crisis prevention intervention, trauma-informed care, and CPR First Aid is an asset
• A demonstrated personal commitment to the principles of faith values and mission of YSM
• A Police Record Check (Vulnerable Sector) is required

Compensation: YSM will pay a starting pay rate of $24,478.09 per year (prorated for part-time)  for this role, combined with a comprehensive suite of benefits and perks.

Deadline for Application: Open until filled

While we appreciate all responses, only candidates under consideration will be contacted.

YSM welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Please note that this position is for an existing vacancy, and YSM do not use any form of artificial intelligence (AI) at any stage of the recruitment process. These stages include candidate screening and shortlisting, assessment and selection.

Learn more about YSM at