Operations Manager
Full-time
Hays
Your new company
- Join a growing and forward-thinking real estate organization with a substantial multi-family residential portfolio.
- Work alongside senior leadership to drive operational excellence, portfolio performance, and resident satisfaction.
- Be part of a collaborative environment focused on growth, accountability, and long-term asset value creation.
- Play a key leadership role overseeing property management, leasing operations, and portfolio strategy.
Your new role
- Lead the overall operational, financial, and leasing performance of a residential rental portfolio.
- Provide strategic direction and oversight to Regional Property Managers and site teams.
- Develop and execute leasing strategies, rental pricing, incentive programs, and occupancy initiatives.
- Own annual operating and capital budgets, forecasts, and portfolio financial performance.
- Monitor portfolio KPIs including occupancy, renewals, revenue growth, and operating expenses.
- Oversee contractor agreements, vendor relationships, capital planning, and preventative maintenance programs.
- Collaborate with marketing teams to align leasing campaigns, resident engagement initiatives, and lease-up strategies.
- Ensure compliance with residential tenancy legislation, company standards, and operational best practices.
- Drive team development through coaching, performance management, and leadership support.
- Utilize property management systems and reporting tools to support data-driven decision making and portfolio performance.
What you'll need to succeed
- 8-12 years of progressive experience in residential property management, multi-family operations, or real estate asset management.
- Minimum 5 years of leadership experience overseeing property management teams or multi-site portfolios.
- Experience managing residential portfolios of 500+ units across multiple assets.
- Strong background in budgeting, forecasting, financial reporting, and capital planning.
- Proven success developing leasing strategies and driving occupancy, retention, and revenue growth.
- Experience leading and developing Property Managers, Regional Property Managers, Leasing Professionals, and Building Operations teams.
- Strong understanding of residential tenancy legislation, building operations, vendor management, and regulatory compliance.
- Experience with Yardi Voyager or comparable property management software.
- Excellent leadership, communication, analytical, and stakeholder management skills.
- Experience collaborating with marketing teams on leasing campaigns and resident engagement initiatives is highly preferred.
What you'll get in return
- Competitive compensation package.
- Comprehensive health and benefits program.
- Opportunity to lead a growing residential portfolio and influence strategic business decisions.
- Exposure to executive leadership and portfolio-wide operations.
- Autonomy to drive operational efficiencies and business performance.
- Collaborative and entrepreneurial work environment.
What you'll need to do now
If you're interested in this role, click apply to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Vacancy posted 1 day ago
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