Operations Manager

Come Join the Senrimax Team!

Operations Manager

Position Description: Operations Manager

Reports to: COO

Principal Responsibilities

• Manage office staff (direct reports) and communicate with Shop Manager to ensure all employees are meeting requirements
• Communicate progress, delays, and issues to clients and sales team
• Coordinate with the COO, Shop Manager, Engineering, and Business Development Manager to ensure that all repairs and sales meet company standards and client expectations.
• Manage Change Orders and communicate with Shop Manager for execution
• Investigate non conformance events and investigate and develop corrective action
• Monitor and optimize repair turnaround times, labor utilization, and shop capacity by analyzing workflow data, identifying bottlenecks, and implementing process improvements to increase efficiency and productivity
• Oversee inventory control, procurement of parts, and meet with suppliers to leverage buying power and minimize expenses
• Lead daily toolbox talks and weekly safety meetings and ensure their proper documentation
• Ensure all employees are compliant with required Safety, OSHA and ISO training as well as Sentrimax policies
• Continuously evaluate ways to improve repair processes and operational efficiency, present these ideas to Shop Manager and COO
• Meet with the External ISO Auditor annually and provide the requested documentation and explain relevant operational procedures as needed
• Support Sales Staff with questions and proposals
• Assist and/or prepare quotes for repair services and field service jobs
• Interview and onboard office personnel
• Assist with parts sales, purchasing, and logistics as needed to maintain seamless operations and customer service
• Assist Shop Manager in developing and implementing training plans for shop personnel and SOP’s to enhance staff performance and operational consistency
• Provide ERP support and training to local users
• Performing all other duties as required by SCI and as required for day-to-day business operations

Other Duties

• Other duties as required

Qualifications

The Employee must meet the minimum requirements for employment during the Term of this Agreement, including but not limited to, having/being:

• Bachelor’s Degree preferred, candidates with extensive relevant experience may be considered in lieu of a degree
• 10 + Years of experience of progressive leadership including responsibilities in operations, purchasing and sales
• Strong communication and leadership skills with the ability to motivate and manage cross functional teams
• Demonstrated ability to reason, analyze, and solve complex operational challenges.
• Proven capability to perform effectively under pressure in a fast-paced, high-demand environment
• Holds self and team members accountable to performance standards, timelines, and company values
• Skilled in conflict resolution and maintaining a positive and productive work environment.
• Successful track record of managing personnel, delegating responsibilities, scheduling workloads, and consistently meeting deadlines
• Proficient in the use of ERP systems for managing operations, inventory, and scheduling.
• Familiarity with industrial equipment, including centrifuges, gearboxes, and electric motors
• Self-motivated and able to work independently with minimal supervision