it operations manager - hybrid.

Are you an experienced IT leader ready to drive application performance and operational excellence? Our Edmonton client is seeking an IT Operations Manager for an initial 12-month contract with high potential for extension. In this role, you will guide a skilled technical team, oversee key enterprise application services, and maintain high standards of service delivery across the organization in a hybrid work environment.

Advantages
• Flexible hybrid work schedule requiring only two days per week on site in Edmonton.
• Opportunity to direct continuous improvement initiatives across key enterprise applications.
• Collaborative organizational culture focused on team development and operational quality.
• High probability of contract extension beyond the initial 12-month duration.
• High-visibility leadership role partnering with key business stakeholders across the organization.

Responsibilities
• Oversee the performance, stability, and service delivery of assigned enterprise IT application areas.
• Lead and coach a team of technology professionals responsible for reliable system support.

• Collaborate with architecture, cybersecurity, infrastructure, and business teams to align operational goals.
• Implement operational standards and process controls to ensure compliance and manage business risks.
• Track operational performance metrics including incident response, system availability, and customer satisfaction.
• Manage vendor and contractor relationships to guarantee service commitments and project expectations are met.
• Lead root cause analysis and problem management activities to prevent recurring system issues.

Qualifications
• Post-secondary degree or diploma in Computer Science, Systems Technology, Computer Engineering, or a related field.
• At least 2 years of management, supervisory, or leadership experience over technical personnel.
• Minimum 5 years of experience in IT operations, service management, application support, or data environments.
• Proven background with IT service management frameworks, incident response, and vendor management.
• Recognized industry certification such as ITIL, PMP, Agile, Lean, or Six Sigma is preferred.

Summary
If you are a skilled IT leader looking to make a meaningful impact with a top-tier organization, we want to hear from you. Please apply directly to this job ad or reach out to your Randstad Digital representative immediately!

P.S. Don’t forget that when you update your profile on Randstad.ca it helps us find you faster when we do have roles that match your skills! So even if this role isn’t for you please update your profile so we can find you!

We look forward to supporting you in your job search!

Good luck!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process. show more