D365 Functional Analyst - Finance & Operations

The opportunity:

Associated Engineering, a proudly Canadian, employee-owned company, is seeking an experienced Microsoft Dynamics 365 (D365) Functional Analyst - Finance & Operations (F&O) to join our team. The successful candidate will be responsible for ensures the enterprise resource planning (ERP) system supports business processes effectively and operates reliably. The role translates business needs into practical system configuration and support outcomes across D365 Finance and Operations, Project Operations, and Customer Engagement. The position provides functional expertise, resolves level-two support issues, supports change and release activities, and maintains the documentation needed for sustainable ERP operations following implementation.

What we offer:

• Flexible/hybrid working arrangements, depending on position
• Market competitive salaries, with annual reviews
• Opportunity to become a shareholder and invest in the company’s long term growth & success
• Matching company pension program, increasing over time
• Comprehensive benefits including:
  • Health/dental/vision coverage
  • Fitness allowance
  • Employee and family assistance programs
  • Mental health supports
• Paid time off so that you can recharge including:
  • Generous paid vacation
  • Paid office closure over December holiday break
  • Industry leading paid sick time
  • Maternity/paternity leave top up program
• Ongoing support for your professional development and growth
  • Active Young Professional group
  • Formal mentoring programs
  • Paid professional development hours
  • Capacity building seminars
  • Engineer In Training programs
• Opportunities to participate in social club activities and events
  • Company-wide social events
  • Regular lunch-and-learns
  • Community volunteer opportunities
• (insert office-specific key differentiators)

What you’ll do:

System and Process Translation

• Analyzes business requirements and provides application expertise to align D365 capabilities with Finance, Project Management and Accounting, Human Resources, Operations, and project delivery processes.
• Translates business process needs into functional designs, configuration options, functional design documents, and supportable ERP practices.

Issue Diagnosis and Resolution (Level 2)

• Investigates and resolves functional issues escalated from first-level support, including process, configuration, workflow, security-role, and data-related concerns.
• Reproduces issues in sandbox environments to validate root cause, test corrective actions, and reduce production risk.

Configuration and Continuous Improvement

• Maintains functional configuration including workflows, parameters, rules, security-relevant settings, and related system controls within assigned functional areas.
• Supports post-implementation sustainment by validating configuration, aligning processes to standard functionality, and reducing unnecessary customization where practical.

Change and Release Support

• Assesses the functional and cross-process impact of proposed changes across D365 Finance and Operations, Project Operations, Customer Engagement, integrations, reporting, and downstream processes.
• Prepares change documentation, configuration notes, release readiness materials, and implementation support materials.

Knowledge, Documentation and Stakeholder

• Creates and maintains runbooks, support procedures, configuration documentation, user guidance, process documentation, and knowledge articles for assigned functional areas.
• Contributes to a known error database and repeatable support practices that improve service consistency and reduce reliance on individual knowledge.

Does this sound like you?

• Diploma or degree in Business Administration, Commerce, Accounting, Finance, Human Resources, Information Systems, Computer Science, or a related discipline.
• Equivalent combination of education, business process experience, D365 application experience, and ERP sustainment experience will be considered.
• Microsoft Dynamics 365 Finance and Operations training or certification is preferred.
• Training or practical exposure in finance concepts, project accounting, financial controls, process analysis, change management, testing, or business analysis is an asset.
• 8+ years of experience with Microsoft Dynamics 365 Finance and Operations, including functional support, configuration, implementation, enhancement, or sustainment activities.
• Knowledge of one or more D365 Finance and Operations functional areas such as Finance, Project Management and Accounting, Human Resources, Procurement, workflow, approvals, or related operational modules.
• Experience in a post-implementation sustainment environment, including level-two functional support, incident and problem resolution, release support, regression testing, user acceptance testing, and transition from project delivery to business-as-usual operations.
• Experience working on functional design documents, configuration, process alignment, and process documentation with detailed understanding of finance concepts and general module functionality.
• Experience performing process analysis, process redesign, fit-gap assessment, documentation, and continuous improvement activities across business and system processes.
• Experience coordinating with business process owners, functional stakeholders, technical teams, vendors, Microsoft partners, and support teams to resolve issues and implement controlled changes.
• Working knowledge of ERP finance and operations processes, including general ledger, accounts payable, accounts receivable, procurement, project accounting, billing, workflow, approvals, and related controls.
• Strong ability to translate business requirements into functional design documents, configuration decisions, process recommendations, test scenarios, and support documentation.
• Ability to diagnose issues, distinguish between configuration, process, data, integration, reporting, and user adoption causes, and recommend practical corrective actions.
• Excellent communication and interpretive skills, including the ability to explain technical and functional concepts to business and IT audiences.
• Strong documentation discipline, including runbooks, knowledge articles, configuration notes, known errors, test evidence, and release support materials.
• Sound judgment, attention to detail, and ability to manage competing priorities in a post-implementation ERP support and sustainment environment.

About Us:

At Associated Engineering, were passionate about not only the work we do but the communities we live and work in. Which is why sustainability is at the heart of everything we do. As a carbon neutral company since 2009, we help shape resilient and sustainable communities across Canada.

As a Platinum Member of Canada’s Best Managed Companies since 2008, we take pride in nurturing a workplace where people thrive. We are an employer of choice providing our people with a supportive, collaborative, engaging and dynamic place to build a career, while bringing inspiration and innovation to our work.

Our company culture is shaped by:

• Growth and development of our employees – chart your career course, whatever stage you are at!
• A broad variety of meaningful work that supports local communities – we are a medium-sized company working on significant projects, helping to shape communities!
• We care, we commit, we create – our promise to both clients and each other!

What’s next? Ready to make an impact? Join a company that values your ideas, invests in your growth, and empowers you to shape the future. Apply today!

Want more information?

This posting is for an existing vacancy.

AE is an Equal Opportunity Employer and encourages women, Indigenous peoples, persons with disabilities, members of visible minorities, and members of the LGBTQ+ community to apply. For applicants with disabilities, accommodations are available upon request for candidates taking part in all aspects of the selection process. We are also committed to protecting the privacy of your personal information and as such, it will be used for recruitment and employment purposes only.