IT Analyst

Job Responsibility:

WE ARE HIRING!

At Netsmart, we value and respect every member of our team, recognizing their contributions. Our office environment is exceptional, offering complimentary food and beverages, as well as various recreational amenities like a pool table, ping pong, dart board, gaming area, company gym, and more. We consistently provide techs with raises and bonuses that exceed inflation rates. If you're curious about experiencing Netsmart's culture firsthand, it's time to submit your application and discover our unique offerings.

What are we looking for?

At Netsmart we never silo our techs into only doing desktop support or doing tiered support. Everyone gets the chance to learn new technologies and develop their skills. We are currently seeking an IT Specialist who will collaborate with clients on their technology needs, contribute to projects, and handle support requests. The primary function of this position is to assess and handle the technical support requests on-site and remote for Netsmart Clients. We're looking for individuals who are not only technically proficient but also enjoy working with people, and who are eager to be part of a supportive company.

Who we are

Netsmart is an I.T. Managed Services Provider, serving Western Canada and the United States. We attribute our continued success to the passion and hard work of our amazing team. We offer a challenging work environment that provides continual learning and skills enhancement through team building, additional training, and on-site experience. Our techs work closely with our clients, both remotely and on-site, to provide superior support and customer service.

Netsmart provides that work culture you have always envisioned, with ongoing billiard, ping pong, and dart tournaments, a big screen with console gaming as well as snacks and beverages and more. If you are seeking a rewarding career with a dynamic and dedicated team of IT Professionals, apply today!

Core Duties and Responsibilities

• Provide IT support for technical-related requests onsite and remotely. Create and monitor ticket resolution status.
• Manage the administration and maintenance of local area network services, overseeing firewalls, switches, access points (APs), and other interconnected devices.
• Implementation and maintenance of corporate backup systems
• Administer virus protection and removal
• Coordinate vendor technical support as required
• Implement and comply with site-specific operations and security policies
• Adhere to all IT policies and procedures set by Netsmart management.
• Travel as needed to remote client sites
• Assisting other IT teams as needed
• Must be available to participate in rotating emergency on-call support and weekend projects
• Perform other duties as assigned

Qualifications

• Technical diploma or equivalent is preferred.
• Microsoft 365 and Azure AD experience is a necessity.
• Experience with Cisco/Meraki and Fortinet is an asset.
• Higher salaries given to those who have complimentary Industry certifications.
• Strong technical aptitude, especially relating to PC and Server hardware. Competence with basic hand tools and mechanical aptitude to successfully perform hardware installation and maintenance.
• Class 5 Drivers License and a reliable vehicle.
• Must be a Permanent Canadian Resident or a Canadian Citizen at the time of applying.
• Must be living in Canada at the time of applying.
• Must be eligible to work in Canada.
• Must be clear and fluent in speaking, reading and writing English.
• Criminal background check required upon offer of employment.

Why work for us?

• Great culture with team-building events and fantastic people.
• Competitive salary, starting at $70,000 - $86,000 annually, with a salary and performance review after 12 months.
• Attractive benefits package, including 100% coverage for dental, health, and many other benefits.
• Bonuses and maximum allowable mileage paid
• Dynamic and supportive team environment
• Work as an IT consultant with the opportunity to build strong relationships with dedicated clients.
• We strive on providing amazing service to our customers.
• Staff and team building events such as go-carts, paintball, pool/dart/ping pong tournaments.
• Paid time off
• Flex days

We are excited to welcome new people to our team! Apply now.

Job Types: Full-time, Permanent

Pay: $70,000.00-$86,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off

Flexible language requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday
• On call

Application question(s):

• What is your desired salary for this position?
• It is a requirement to drive to client sites - do you have a valid driver's license and reliable vehicle to accomplish this?
• Do you live in Edmonton/Edmonton Area?
• Are you able to provide a Police Information check?

Experience:

• IT Support: 2 years (required)

Language:

• English Fluently/Natively (required)

Work Location: In person