Coordinator, Home Support

Salary

The salary range for this position is CAD $35.36 - $50.83 / hour

Job Summary

We're hiring a Relief Full-Time Coordinator, Home Support to join our Surrey Home Support team located in Surrey, BC.

Surrey is one of Canada’s fastest growing cities and its land mass makes it one of the largest cities in the province, equal to the size of Vancouver, Richmond and Burnaby combined.

Known as the City of Parks, Surrey has over 6,000 acres of parkland and 15 golf courses and driving ranges. Also, despite rapid growth, Surrey has held onto the rural flavour of its past, with about 35 per cent of its land designated as agricultural and still actively farmed.

Come work with us!

Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, and the rewarding opportunity to make a difference every single day in health care.

Experience The Exceptional Benefits Of Working With Us Including

• Comprehensive, 100% Employer-Paid Benefits: Enjoy peace of mind with full coverage.
• Generous Vacation Time: eligible employees can earn up to four weeks of vacation to recharge and relax.
• Immediate Pension Enrollment: Secure your future with a defined municipal pension plan from day one.
• Maternity Top-Up: Receive an 87% top-up during maternity leave.
• TransLink Pass Subsidy: Save on commuting costs with a 50% subsidy on TransLink passes.
• Additional employee discounts and perks available.
• Eligibility based on employment status

We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust.

Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Coordinator, Home Support is responsible for the daily operations of home support services for clients living in the assigned geographic area. Manages designated staff and all human resource related events including organizing staff workload, selecting staff, developing and maintaining standardized training/orientation programs for staff, conducting performance appraisals, and providing technical and procedural guidance to staff. Maintains quality assurance to ensure effective and efficient operations and develops statistical and various operational reports that help inform quality improvement recommendations.

Responsibilities

• Provides administrative supervision and oversight to teams of Community Health Workers that provide clients with home support services within the service area.
• Works collaboratively with team leaders and managers in the local Primary Care Network to ensure integration of home support with Primary Care Networks.
• Manages designated staff including Community Health Workers and clerical team, working in conjunction with appropriate Employee Experience support, to manage human resource events such as performance, discipline, hiring, termination, and grievance procedures. Supports staff through training, orientation, guidance and implementation of effective processes and guidelines.
• Coordinates the implementation of quality improvement initiatives including reviewing and recommending process changes for work flow, policy and process, staffing levels, and use of technology. Assesses impact of changes on clients, staff, and other stakeholders. In conjunction with the Manager, Clinical Operations, implements approved changes and guides staff through changes.
• Develops, compiles, coordinates, analyzes and monitors various operational reports related to home support. Provides quality-related and other statistics and prepares related reports on a continual and ad hoc basis that help inform quality improvement recommendations.
• Conducts audits related to compliance of standards and quality improvement of client care. Analyzes and evaluates audit findings and develops recommendations to the Manager, Clinical Operations for continuous quality improvement
• Investigate and resolve client experience related issues with input from Manager, Clinical Operations.
• Participates in various meetings related to home support. Assist and/or undertake various projects as assigned by Manager, Clinical Operations.

Qualifications

Education and Experience

Bachelor's Degree in Leadership or related field supplemented with five (5) years recent, related experience, or an equivalent combination of education, training and experience.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Strong skills in manipulating large amounts of data.
• Ability to maintain, conceptualize and develop reports regarding a variety of operational and informational statistics.
• Understanding of quality assurance processes and ability to educate staff on quality improvement changes.
• Ability to manage staff and lead teams through conflict resolution.
• Ability to effectively grievance resolves.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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IMPORTANT: Recruitment scam warning

Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.